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LIVE BLOG: The road to CERCLEAN® certification. The reward; 20 new “Masters in PTC”

Friday morning’s program put the members of the Chinese delegation in front of the biggest tests so far: the group assignments about the practical assignments and the learning process during the week, followed by the final exam. This resulted in 20 “Masters in PTC: 15 for Retail Textile Cleaning and 5 for Industrial Textile Services. This excellent result was rewarded with a special cake featuring a picture of the castle and all participants. The Master in PTC Certificate enables further preparations for the International CERCLEAN®

Each group presented their findings of the practical assignments
Intensive focus during the final exam. Who will be the new Masters in PTC? The moment of truth!

The long-awaited results and the new 20 Masters in PTC were revelaed:

  • Ms. ZHENG XIAO JUAN
  • Ms. FENG JIN NA
  • Mr. CHENG XI
  • Mr. ZOU YONG BO
  • Ms. WEI WEI
  • Ms. ZHANG HAN LIN
  • Ms. DAI HAI LI
  • Ms. KANG LI HONG
  • Ms. ZHANG MENG WEI
  • Ms. QUAN JING
  • Mr. FENG SU PING
  • Mr. FU HUAN HUAN
  • Mr. ZHANG LEI
  • Mr. ZHANG JING YU
  • Mr. CHEN BAO FA
  • Mr. XU JING LIANG
  • Mr. CAO SHUAI JUN
  • Mr. SUN BO
  • Mr. KONG XIAN HONG
  • Mr. LIU SHUAI

All the new Masters in PTC received their certificates.

Well-deserved certificate “Master in PTC”, provided by Mr. Pan Wei, The Executive Chairman of the China Laundry Association

 

Visit Lavans. More than a family company!

Once certified, let’s hit the road and visit more outstanding companies. First stop on Friday’s afternoon’s tour – LAVANS, an extraordinary business that is truly run as a family business, regarding all employees as part of the family.

Our host – Mr. Piet Heerkens (one of the two owners of Lavans) 

What makes Lavans so special? The company perceives its human resources as a genuine unique selling point towards their customers, with self-steering teams and an overall average employment time of 11 years.

Mr. Piet Heerkens (Owner of Lavans) answering to every question from the Chinese delegates

Together with 200 employees, the company services 10.000 customers from various sizes in the industry & trade segment with workwear, mats, hygiene products & cleaning wipers.

Sustainability and energy saving are other important achievements of Lavans

Besides the laundry facility, Lavans has 3 other locations for distribution of goods in The Netherlands as well as the north of Belgium.

The group photo that concludes a successful and insightful visit at Lavans

 

Elis; Visiting the International leader worldwide

The second (and last) visit on Friday’s agenda took the Chinese delegation to Helmond, to visit the new site built by Berendsen which was taken over by Elis in June, 2017. This plant was just opened two weeks ago and offered the group an excellent insight of the “state of the art” in laundry technology.

The outstanding new Elis facility in Helmond, The Netherlands

Elis originates from France but the company is the world’s largest laundry multinational with >440 facilities in Europe and Latin America. In 2016 the company had a turnover of 3+ billion euro serving over 400.000 clients.

 

Mr. Kazimir Hermans, General Manager of the plant in Helmond, presenting the business intelligence system in place at ELIS

 

The company has a clear strategy for growth through acquisitions and organic growth. The location is interesting because of its lean processing with seven simple product lines, keeping customers together per batch so the sorting is kept to a minimum, as explained by Mr. Kazimir Hermans, General Manager of ELIS plant in Helmond.

Beside the factory tour, Mr. Hermans focused on Business Intelligence system that improves the decision making process on strategic, tactical and operational level and also on the system’s application in the following fields: customer overview, customer portfolio management, KPIs and cost calculation.

The outstanding concept of Lean processing & Trias Energetica

The facility has a State of the Art sustainability installation. Mr. Jaap Reinders, CEO of TBR Energy Solutions showed the installation to the visitors and explained the principles of Trias Energetica and the results thereof.
1) Use an energy efficient machinery park
2) Reduce demand, re-use energy and implement green energy sources
3) Use renewables and apply fossil fuels as efficiently as possible

The saving potential of the systems based on this concept is spectacular. Mr. Reinders presented several case studies with the solutions implemented by TBR in UK, France, Belgium and The Netherlands, where the achieved energy savings were up to 75%.

 

Mr. Jaap Reinders, CEO of TBR Energy Solutions answering the CLA visitors’questions about the sustainability unit installed by TBR at ELIS Helmond

…and the week ends in style!

Returnind to CINET headquarters, the Chinese guests were invited to visit a state-of-the-art farm and then enjoy the amazing local wine in a lovely vineyard in Ophemert.

 

The Chinese visitors witnessing the best practices in farming
The wine tasting in Ophemert ends a full and wonderful week in The Netherlands for the Chinese delegation

Saturday morning, the delegation went to visit some famous Dutch tourist attractions and enjoyed a relaxing weekend.

 

18 June: CLA delegation to visit G. van der Kleij; the largest hospitality laundry in Europe

On the last day of their visit, the Chinese delegation visited the wonderful laundry facility of the family-run business G. van der Kleij. This company originates from 1859 and meanwhile the 6th generation (Mr. Daan van der Kleij) has started to work in the business. The visit started with a master class lecture from Jensen on the latest innovations in industrial laundry focused on robotics, smart material handling and digitization. Both the lecture and company tour (all Jensen equipment) where hosted and supported by Ilja Buunk, NL representative of Jensen.

Mr. Ilja Buunk (left) of Jensen and Mr. Daan van der Kleij (2nd from the left) explain the process in detail and answer all the questions of the Chinese delegation

 

The laundry facilities at G. van der Kleij are automated as much as possible. With some 240 employees this operation processes 500 tons of flat linen every week.

 

Even though the weather is not great, the Chinese delegation gather for a grand group photo

 

‘Kwaliteitsstomerij Caronette’; Cleaning for the rich-and-famous in the Netherlands

Last stop and company visit was done in Baarn at the marvelous high-end dry cleaning shop ‘Kwaliteitsstomerij Caronette’ in Baarn. This shop is ran by owner Mr. Roel van Rixoort and his wife and daughter. Every piece (of the 150-170 per day in total) goes through the hands of Mr. van Rixoort personally, which results in an impeccable quality level at high-end pricing. The quality level is acknowledged by the rich-and-famous as this dry cleaning business also cleans for TV production companies apart from the regional community. The shop is just 100 m2 with a chic, modern looking front-end in the middle of the city centre in Baarn.

Mr. van Rixoort explains his business model of high-end cleaning to the Chinese delegation

 

One last group picture in front of the shop of Kwaliteitsstomerij Caronette in Baarn

 

End of a splashing week!

The first phase of the Chinese delegation’s outstanding journey from best practices to certification ends here, but more developments will follow in the coming period as a result of the cooperation between CINET and China Laundry Association.

China has now 20 more Masters in PTC! Mrs. Feng Jin Na, from the China Laundry Association, waving goodbye at the end of an insightful week in The Netherlands, full of outstanding (learning) experiences

 

 

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LIVE BLOG: Excellence requires (best) practice and a continuous learning process. Another day full of insightful experiences for the Chinese delegation.

Mr. Peter Wennekes (President/CEO of CINET) and Mr. Pan Wei (The China Laundry Association Executive Chairman and Secretary General) opened the Thursday morning session at CINET headquarters with the conclusions of the previous days and introduction of the following activities to both Retail Textile Cleaning and Industrial Textile Services groups.

Mr. Pan Wei (in the center, China Laundry Association Executive Chairman and Secretary General), during Thursday’s opening session

CERCLEAN® approach impresses Chinese visitors

The group of Industrial Textile Services stays in Ophemert and is being reunited with Dr. Ir. Gooijer for “LTA – Long Term Agreements”.

Structural energy savings, how to accomplish and monitor by Dr. Ir. Henk Gooijer

Mr. Frank Aarts took over for the part of Practical Assignments. The Chinese representatives were introduced to the CERCLEAN® Quality and Management System during the week and various, succesive presentations and demonstrations provided a good understanding of the need for quality and hygiene management. A good overview of a professional step by step approach for improvements in the performance of processing CERCLEAN® offers.

Teamwork to give substance to the Practical Assignment

The morning program was finalized by Ms. Arianne van Middendorp and Mr. Jacco van Riessen from WSP Laundry Innovators. They gave an introduction on ICT in Professional Textile Care, market trends & challenges, types of software to be implemented and come to a final summary; managing and improving laundry leads to lower production costs and faster turn around times: an effective and efficient laundry.

 

In the meanwhile The Retail Textile Cleaning (TC) group was on its way to attend the company visits. The first destination on Thursday: Vendrig, a highly industrialized dry cleaning company.

VENDRIG. How to do an amazing work with the workwear

Vendrig was established in 1960 by offering a dry cleaning service for dusters & wipers.

Few words about Vendrig’s six decades years of history so far, by Rudolph Vendrig, Owner & CEO

The company is specialized in work wear with a completely automated process, advanced track & trace features and a new type of garments that fit into the concept of the circular economy.

The Chinese delegates were really impressed about the automation of processes in the facility

Vendrig was the first company in the world to do a K4 washing with a machine having 100 kg of garments.

Rudolph Vendrig, answering the questions from the Chinese guests

Throughout the last year, many laundries were acquired and meanwhile the laundry operates on a 1.200 m2 facility.

An impressive repair unit

An advanced company like Vendrig operates according to the highest standards, a CERTEX® certification system is in place (accredited version of CERCLEAN at the highest level).

LIPS+ Gemert. Maximum care in the elderly care.

Another extraordinary plant LIPS+, this one is focused on processing only personal laundry from private customers. The host was Mr. Arno Senders, Plant Manager.
Mr. Arno Senders – Plant Manager at LIPS+ Gemert
The customers are mostly elderly people, but the company is also exploring ways to convince regular customers to outsource their laundry, as well
Mr. Arno Senders, Plant Manager LIPS+ Gemert, explaining to the Chinese delegation the RFID techological adantages of RFID
Synergy Health (now LIPS+) won The Global Best Practives Award for Innovation at GBPAP16
This LIPS+ Gemert laundry was the first worldwide to implement a 100% RFID solution for personal garments, together with Datamark and WSP.
A state of the art facility

The company displays a strong committment to best practices, being awarded with the Innovation trophy at GBPAP16 in Frankfurt.

The place with the best view over the plant is also the best for photos

 

Stomerij Wasserij Eindhoven. Organization and standardization at its best.

The last stop on Thursday’s circuit was in Eindhoven, the biggest city of the Noord Brabant province. Stomerij Wasserij Eindhoven is a modern laundry and dry cleaning business that has a perfectly organized CPU (central processing unit).

State of the art technology and efficient logistics

With 30 regular employees, Stomerij Wasserij Eindhoven offers a high quality service both for B2B and B2C markets.

The company is also partner in a bigger cooperative called “stomerij.nl” which offers a nationwide dry cleaning service with 1750 pickup points throughout the country.

Odor is a very important part of a (successful) cleaning process

With 50 years of experience and a 100% Higlo (alternative, biodegradable solvent) operation, the company is one of the leading market players focused on modern textile care. Stomerij Wasserij Eindhoven is also in possession of the CERCLEAN® certificate.

VEIT. Easy-to-use finishing technology

In the same facility, a practical presentation of the finishing machines was delivered by Mr. Johannes Thiel (Sales Manager & Key Accounts at VEIT Germany). The German supplier has already a successful tradition of three generations, being present in more than 100 countries all over the world. The model VEIT 8346 was the subject of many questions from the Chinese visitors, thanks to its easy-to-use features and applicability.

Photo: Mr. Johannes Thiel (Sales Manager & Key Accounts at VEIT Germany), presenting the features of the VEIT 8346 form finisher.

In the last segment of the visit, Mr. Wim Meijer, CERCLEAN® Trainer and Auditor, conducted a practical assignment test in the Certification MasterClass project

Mr. Wim Meijer, CERCLEAN® Trainer and Auditor, answering to the questions of the participants in the program
Of course, a group photo followed at the end of the tour.
Group photo of the Chinese TC group in front of Stomerij Wasserij Eindhoven

But the Thursday agenda wasn’t over. An outstanding session focused on Management Principles in Professional Textile Cleaning was delivered by Mr. Floris van Eckert (Co-Owner at Wasconnect), Mr. Geert Böttger (Consultant) and Mr. Peter Wennekes (President & CEO of CINET).

Mr. Floris van Eekert

 

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LIVE Blog : State of the Art Technology + Best Practices = Exceptional business models for Modern Textile Services!

The Wednesday’s morning agenda has started earlier for part of the Chinese delegation: wake up at 6 AM and a quick breakfast, because the bus was waiting for a long trip to the beautiful Northern part of The Netherlands. The purpose: to visit Rentex Floron, one of the biggest independent laundry businesses in The Netherlands.

The group of Retail Textile Cleaning had a longer night and could start at CINET’s headquarters with again some interesting topics.

CERCLEAN® Auditing

In the morning Mr Peter Wennekes (CEO/President of CINET) and Mr Frank Aarts presented ‘CERCLEAN® Auditing; an introduction and basic principles’ to fullfill the practical assignment which is part of the exam.

In the afternoon Debora van Oorsouw took over to introduce Laundry on Demand, followed up by Dhr Ir Henk Gooijer informing on ‘The Choice of Cleaning Methodologies’.

The Chinese delegation, impressed by exceptional water management system at Rentex Floron

The next company to visit by the Industrial Textile Services group is a 4th generation family business, which has a track record offering professional laundry services since 1913. This laundry facility processes over 200.000 workwear garments as well as 480.000 kg flat linen for the Healthcare sector every week.

Impecable working procedures in an outstanding facility

The Rentex Floron facility consists of a 17.000 m2 work area with a special water management installation.

Mr. Titus Mulder, CEO & Owner of Rentex Floron (in the background), presenting his company’s water management unit

Titus Mulder, CEO & Owner of Rentex Floron was the host of a complete tour through the entire Rentex Floron facility.

 

Mr. Titus Molder, explaining the Rentex Floron company 

The main target groups of the Rentex Floron are hospitals, nursing homes and smaller private establishments where elderly people are serviced.

Mr. Pan Wei, the President of The Chinese Laundry Association, during the visit at Rentex Floron

Christeyns: Cool Chemistry

After the tour in the Rentex Floron facility, Gerard Bakker, Service & Account Manager Christeyns presented Christeyns’ laundry technology, as well as the Cool Chemistry and its role in quality control and Certification.

Practical demonstration about the Cool Chemistry concept, held by Mr. Gerard Bakker (Service & Account Manager of Christeyns)

An important part of Mr. Bakker’s presentation was dedicated to the control and the guaranteed hygiene and on Christeyns laundry process that generates disinfection at lower temperatures (at 55 degrees Celsius and more efficient in both results and energy consumption than the standard 70 degrees disinfection process).

The MODERN concept of CSR, from MODERNA

Then, the bus took the Chinese delegation back to the centre of The Netherlands, were the group was welcomed by Mr. Roel Stad, Owner and Mr. Erik Jutstra – General Manager, from Moderna, in a laundry facility that is the absolute definition of “state of the art technology.

Mr. Erik Jutstra – General Manager of Moderna

Moderna has over 350 employees and it processes flat linen, work wear (special machine to test Personal Protective Equipment), personal private garments, mats, hygiene services and complementary e-commerce products.

The Chinese Industrial Textile Services delegation, discussing about the things they liked the most in Moderna’s facility
Sustainability and Corporate Social Responsibility are the core value for Moderna and this can be observed in every aspect of their business, from solar energy to ‘steamless’ processing.
A modern and highly functional facility, fully automated

 

The company’s philosophy centred on 3 key areas: people-planet-profit.

The World of PTC – Book nr. 4, a central piece of Moderna’s board room collection

The Moderna building is a energy neutral building, which generates an optimal climate management. Residual heat from the process is being reused and also the solar energy converted into hot water (through 3300 vacuum tubes) from 800 solar panels on the roof.

BFFs. Life is always about making new friends, isn’t it?

If people are happy, the productivity is rising. In the Corporate Social Responsibility area, Moderna is a social employer, which enables its team to work in a healthy environment.

Thumbs up for the ping-pong masters! Great skills displayed by the members of the delegation in the recreation room

Kannegiesser: Power Trans System

The last segment of the visit was dedicated to a comprehensive presentation of new Kannegiesser technology, held by Mr. Jacky Zhao, Engineering Specialist at Herbert Kannegiesser Laundry Equipment Shanghai.

Mr. Jacky Zhao (Right), Engineering Specialist at Herbert Kannegiesser Laundry Equipment presented the latest Kannegiesser technology 

The presentation revolved around the PowerTrans system, who meets the most advanced washing requirements, by allowing more active wash time due to fast transfer and by having an unique drum design, thanks to the Active drop system.

 

Perfect light for the traditional group photo at the end of the company visit with the textile service group
NL Cultural Program 
After 3 days of intense learning and lots of travelling, there was time to relax. After a joint dinner the Chinese delegation and CINET staff were invited to walk through the beautifull rose-garden of Castle Ophemert to an open place where a border collie was herding the sheep. After some explanation on how the herding works and how to communicate with the dog, it was up to the very enthousiastic herders-to-be and show there capacities. The guide was quite positively surprised!
 
 
CLA – CINET Cooperation
This evening was also party night, starting with a speech of Mr Pan Wei, CLA, addressing the cooperation between CLA and CINET and expressing his appreciation by offering a model of Chinese most beautiful and famous women General of China, to CINET’s President Mr Peter Wennekes.
The room was filled with music and dancing of all delegate members.
A gift of appreciation from Mr Pan Wei, CLA to Mr Peter Wennekes, CINET
Maestro…Music!
  
Time for dancing!!
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LIVE blog: Special welcome to Mr Pan Wei, China Laundry Association

Tuesday June 12th the Chinese delegation of China Laundry Association was completed by the arrival of Mr Pan Wei, Executive Chairman and Secretary General of CLA. He will join the group in following the training program at CINET’s headquarters, to company visits and the diverse presentations by experts within PTC. A warm welcome on CINET’s behalf by President/CEO Mr Peter Wennekes, who highly appreciates the participation of CLA in the CERCLEAN® program and the visit of the CLA delegation to The Netherlands in particular.

The intense cooperation between the two parties started 7 years ago. The training schedule this week for the 21 CLA members is based on:

  • CERCLEAN® Certification; introduction in day to day business,
  • Enhance Best Practices and continuous development,
  • Exchange of experiences and creating new ideas.

Dutch ‘Stroopwafels’ also for Mr Pan Wei (CLA) presented by Peter Wennekes (CINET)

 

 

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LIVE blog: The Chinese journey continues… Tuesday was a full & exciting day!!

After a common morning session, the Industrial Textile Services group entered the learning program, where the Retail Textile Cleaning one attended a series of company visits throughout the region.

Best Practices for Industrial Textile Services 

Dr. Ir. Henk Gooijer

For the group of Industrial Textile Services, Dr. Ir. Henk Gooijer summarized the most importance topics and issues of the E-learning chapters, such as Water re-use and recycling, Heat efficiency and recovery and Microbiology. An exam was the closure of the morning to be followed by ‘noodles for lunch’.

Exam time after a busy morning

The Value of CERCLEAN® for Industrial Textile Services

A fresh start in the afternoon for CERCLEAN® Quality Management and Hygiene Management in the afternoon by Mr Frank Aarts.

Mr. Frank Aarts

To make quality management easier accessible for the Professional Textile Care industry CINET developed a dedicated step by step e-learning program at low costs, for both Industrial Textile Services (CERCLEAN® TS) companies and Retail Textile Cleaning (dry cleaners, CERCLEAN® TC). For each PTC company international certification is now easy to understand and efficient to implement.

Hartevelt – Trusted partner for Dutch Soccer Association (KNWB)

First stop was at Hartevelt, a company that has 73 years of history, being already a 3rd generation family business. With a team consisting of 52 people (up to a 100 in high season), Hartevelt treats over 10 milion textiles peices per year in either cleaning or logistics.

 

The Chinese delegation was impressed by the Hartevelt facility

 

 Mr. Jesper de Ruiter of Hartevelt explains in detail how this textile cleaning business grew extensively from a small dry cleaner to an immense warehousing & logistics business focused largely on fashion businesses as well as other b2b customers.

The textile cleaning services were at the origin of the reconditioning business. The focus of this business is to prepare garments to be sold in stores, for import and procurement organizations. The Chinese delegation was impressed by the immensly large warehouse (with 13km+ rails for hanging garments) and perfect organization of these processess at Hartevelt.

Mr Sun Bo is one of Chinese delegation who is most interested in the rail construction at Hartevelt.

In the back a sneak peak is given into the vast collection of fashion that Hartevelt manages for Retail and e-commerce businesses.

The business services are increasingly becoming the core business of this company. Hartevelt’s most important clients are events organizations, banks, corporate identity businessess and the KNVB (Dutch soccer association).

As can be expected during such travels the group is recording as much as possible in photo and video.

The Textile Cleaning group of the CLA delegation at the Hartevelt reception.

Our host, Mr Jesper de Ruiter is account manager for the textile cleaning division at Hartevelt, told us at the end of the trip that he enjoyed being challenged with so many questions from the Chinese delegation, regarding all the aspects of the business.

Polymark – New technology from outstanding suppliers and distribution companies.

The second segment of Tuesday’s program included a visit at Polymark’s headquarters.

Mr. Frans Sijmons, Owner & CEO of Polymark

Mr. Frans Sijmons, Owner & CEO of Polymark, presented its company’s focus on delivering high quality machines for textile cleaning services and reconditioning.  The business offers new and used machines by means of regular sales, lease or rent construction. Well-known brands of Böwe, IPSO, Domus, Pantex, Camptel, Fimas, Eco Impact, Metalprogetti and SPOT are offered throughout the BENELUX region.
Polymark  excels in craftsmanship, personal attention & trust including STEK certification.

From Left to Right: Mr. Gerwin Kok (sales manager at Büfacare), Mr. Frans Sijmons (Owner and CEO of Polymark) and his daughter and Mr. Frank Ziermann (Owner and CEO of Böwe)

In the same location, representatives of major suppliers revealed their latest technology developments to the Chinese delegation. Mr. Frank Ziermann, Owner & CEO of Böwe held an impressive presentation of the German supplier, underlining the company’s innovation in both dry and wet cleaning, focusing on topics related to the hygiene (such as the use of ozone and UV-C), as well as the water management (with the turbidity sensor feature).

 

Mr. Dominique Suttheimer, International Sales Director at Büfa

 

Mr. Gerwin Kok (Büfa care) answers questions during the live wetcleaning demo

Mr. Dominique Suttheimer, Büfa’s Sales Director, together with Mr. Gerwin Kok (Sales Manager Benelux) added a practical demonstration to the presentation of the company’s new solvent Sensene, which was followed by intensive discussions and appreciative comments from the members of the China Laundry Association delegation.

 

The Retail Textile Cleaning group from the Chinese Laundry delegation in front of the Polymark office

TOP Quality, Top services, TOPCLEANING – CERCLEAN® Certified

The Chinese Laundry Asociation Textile Cleaning group travelled then to Harderwijk, to visit Top Cleaning, an award winning company that offers highly specialized services in professional textile care besides the regular laundry and dry cleaning.

Mr. Johan Elzerman (Top Cleaning) explains about energy savings measurements 

 

An awarded company for its commitment to best practices (a.o. winner of the European Best Practices Awards 2014)

 

Mr. Johan Elzerman, talking about the importance of procedures

It is a family company, owned by Mr. Johan Elzerman, who has invested in advanced services for fire restoration, cleaning fire fighter protective wear (as well as protecting the wearer). Top Cleaning has a performant CPU (central processing unit) and its other specialist services are wedding gowns, air distribution hoses and cleaning of terrace cushions. The company’s focus on high quality, standardized processing this business implemented ISO 9001 and CERCLEAN® certification.

 

Wedding gowns – One of Top Cleaning’s specialist services through online ordering available in the whole coun

 

After Mr. Elzerman’s company presentation, Mr. Manfred Seiter (Kreussler) presented the German supplier’s professional cleaning processes for dry cleaning and wet cleaning. A special focus on the presentation was on Lanadol brand portfolio, with products designed for dry cleaning as well as for wet cleaning.

 

Mr. Manfred Seiter (Kreussler), Mr. Johan Elzerman and Mrs. Joke Elzerman (Top Cleaning)

 

At the end of the meeting, Mrs. Elzerman also underlined the importance of best practices and certification.

 

After a (semi-professional) photoshoot the group says its goodbyes to the hosting family Elzerman and returns to CINET HQ

 

 

A discussion on the Future of PTC

The evening program surrounded a discussion on market opportunities in Professional Textile Care. The topics came from two presentations, starting with a contribution from CINET President Mr. Peter Wennekes on market trends and the opportunities arising from the Laundry on Demand model. This presentation was followed by the market developments in the field of hygiene and the importance for laundries to embrace this concept in certain market ares. This was a perfect starting point for the discussion and entrepreneurial information exchange.

Mr. Peter Wennekes (President/CEO of CINET), summing up the Future of PTC session and the next days’ activities

 

Mr. Geert Böttger’s lecture hygiene & the future of PTC

 

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LIVE blog: Chinese follow CERCLEAN Masterclass at royal levels: CLA’s ‘Best Practices’ journey according to international certification has begun!

The Castle of Ophemert was the setting of a bright and sunny welcome to the Chinese participants to the Masterclass CERCLEAN®. A group of 20 members of the China Laundry Association (CLA) have arrived yesterday to start a Masterclass program in Professional Textile Care, organized by CINET. This week of training is part of the CERCLEAN® cooperation agreement between CLA and CINET which was signed in September 2017. The program includes E-learning (in Chinese), training at CINET’s headquarters, visits to 12 of the most extraordinary dutch companies in PTC and in total 20 European experts, who deliver various presentations on specific innovations and topics.

 

Welcome CLA!

On Sunday the 10th of June the Chinese laundry delegation arrived at Schiphol in the afternoon after a smooth flight. After a short introduction and welcome by the CINET team the group enjoys a marvelous catered diner from a traditional Chinese restaurant in the region.

Amsterdam welcomes the China Laundry Association!

 

Kick off at day 1: Welcome with ‘Stroopwafels’ (11 June)

A Meet & Greet – Introduction presentation to start of at day 1.  The first experience was a tasty one. The members of the Chinese delegation tried the amazing and sweet Dutch ‘stroopwafels’ (caramels wafels) and learned the first Dutch word: lekker (delicious)!’ The Masterclass program for this week, including Retail textile cleaning and Industrial textile service state of the art technologies, best practices, CERCLEAN® International certification and hygiene quality management.

 

The CLA expert group was welcomed by Peter N.M. Wennekes, President & CEO of CINET

 

Chinese group starts the Master Class with delicious and fresh ‘Stroopwafels’ from the famous Albert Cuypmarkt

 

Visit: Initial – CWS-boco processing some 175.000 garments every week! (11 June)

While the retail textile cleaning members of the Chinese Laundry Association delegation were attending the best practice Excellence level e-learning program coordinated by Mr. Dr. Ing. Henk Gooijer (TKT) and Mr. Frank Aarts (Internationlal Certification Program), the delegation representatives from the industrial textile services sector attended 2 company visits; Initial – CWS-boco, a workwear processing plant in Den Bosch and a Healthcare processing plant of LIPS+ in Tiel.

 

  

Numerous questions and explanations where excellently translated by Ms. Ivy Zheng of CLA

 

The INITIAL impression in the CERCLEAN MasterClass Program was outstanding. The visit at the Initial and CWS-boco plant allowed the Chinese visitors to witness a factory focused on the treatment of workwear, completely automated. The focus on hygiene impressed the visitors, in the plant which has a maximum capacity of 105 tons per week, realised with 55 employees in total.

Mr. Peter den Heijer (Plant Manager) hosted the Chinese delegation during the visit, explained he was happy to welcome his Chinese colleagues and have an insightful experience exchange and wishing them a pleasant stay during the Cerclean MasterClass Program.

Initial and CWS-boco joined their forces recently, with the purpose of becoming a market leader across Europe. Both companies are international service providers in the fields of workwear, washroom care and cleanroom solutions. Operating in 16 European countries with a workforce of over 10.000 employees, Inital – CWS-boco  generates yearly approximately 1,1 billion Euros in turnover.

   

Mr. Peter den Heijer, plant manager of Initial in Den Bosch explains the modern facilities and company back ground. The Chinese group is most impressed. 

 

Having set the objective of consistently outperforming the market, the venture’s operations in Benelux consist of 3 garment plants, 2 for towel rolls, 3 for mats, 1 for flat linen.

 

RFID is so easy to…handle!

 

Company visits: Lips+ Tiel – one of the largest health care laundries in The Netherlands (11 June)

LIPS+ in the city Tiel, one of the biggest industrial textile services facilities in the Netherlands, was the host of the China Laundry Association delegation for the afternoon.

 

The plant in Tiel is a 300 ton laundry in the middle of the country. The Chinese delegation was very interested in the level of automation as well as the hygienically clean procedures LIPS+ has implemented.

 

State of the Art

At this location, state of the art technology is installed and the company has perfectly implemented hygienically clean laundry processing, at the highest standards as described in CERTEX® certification scheme. The main process is focused on flat linen, but also a separate work wear operation is set up. The visit also underlined the focus on Corporate Social Responsibility, on logistical optimization and innovation.

 

 

With 5 wash tunnels in total LIPS+ manages to process over 300 tons of flat linen in Healthcare every week

 

An intensive Q&A session followed the visit, the main topics revolving around the manner in which healthcare services and particularly hygiene related procedures are implemented, LIPS+ being a CERTEX certified company, as well. This subject opened the next chapter of today’s industrial textile services agenda, focused on International Certification, held by Leon Wennekes, CINET’s Secretary General.

After the laundry tour the Chinese group had many questions

 

At the end of the meeting, Mr. Bert Ribbink the Plant Manager of LIPS+ Tiel and Mr. Ruud Schouten (Production Manager) told us that he is extremely content about the diversity of subjects addressed by the Chinese guests during the visit.

 

LIPS+ company profile 

LIPS+ owns seven laundry facilities throughout The Netherlands, focusing largely on the Health Care segment.  LIPS+ used to be part of Synergy Health (headquarters in the UK) but the management performed a buy-out to become independent. LIPS+ is also one of the former winners at CINET’s Global Best Practices Awards in Innovation.

 

The textile service group of CLA was still quite excited after a long day of new impressions and discussions at PTC companies in The Netherlands

 

Train the Trainer

In the evening evaluations were made and Mr. Peter Wennekes explained more details on the program of this week. A combination of theory, demonstrations and practical assignments targeting on the CINET Master in PTC certificate by the end of this Masterclass program.

 

Read part 2/6

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Commercial laundry

A world without commercial laundry (or professional textile care) would be a grimy one. A wine stain would be the death sentence for your favorite shirt, your hotel bed would smell vaguely of the previous guest and hospitals would be plagued with contaminations.

Those who work in commercial laundry are therefore literally lifesavers. They keep clothing fresh, beds pleasant and clean and workwear hygienic. Are you interested in starting a career in commercial laundry? This article will provide you with an overview of the different commercial laundry services. You will learn what knowledge is required and how you can acquire it. Commercial laundry is generally divided into two different sectors, Retail Textile Cleaning and Industrial Textile Services.

 

Retail Textile Cleaning

Retail Textile Cleaning includes small-scale commercial laundry, such as dry- and wet-cleaning services for consumers, such as laundromats and drycleaners. Tailoring is also part of this category. It also encompasses laundry done in the hospitality industry.

Are you interested in starting a business in the retail textile cleaning field of commercial laundry or would you like to improve your own or employees’ knowledge? CINET provides several e-learning courses on everything you need to know.

 

Business models of Retail Textile Cleaning

Within this industry there are several business molds:

  • Warm shops

At warm shops the entire cleaning processes takes place. They offer a high level of service to the individual customer. Warm shops clean and press/iron the garments.

  • Depots

A depot is a drop-off point for the consumer’s laundry. The laundry of various depots will be cleaned at a central location. The depots are mostly located at popular locations.

  • Cold and finishing shops

Cold shops look similar to depots. The difference is that cold shops independently occupy a shop.

  • Launderettes

A launderette is an establishment where it is possible to make use of washing machines and dryers. The last years launderettes are extremely popular and offer extra facilities like coffee corners and free internet.

  • Regional companies

Regional companies clean and return all the garments which are collected at depots or cold and finishing shops. These regional companies are mostly located in an industrial area.

  • Retail laundry

Retail laundry Is probably the most known service to the public. Retail laundry includes laundry to do as a service while using industrial methods. Mostly it concerns launderettes where you can drop and pick up clothes while they will wash it for you.

  • Combined company

As the name suggests, a combined company offers textile cleaning for both consumers as business customers.

 

Industrial Textile Cleaning Services

Industrial Textile Cleaning is the larger scale type of commercial laundry. This includes washing for hospitals or other work wear.

This requires different expertise than Retail Textile Cleaning. For example, the processes are more streamlined and large-scale and sorting is much more important. Large machines are used, so training and proper knowledge is imperative in order to ensure safety. CINET e-learning courses teach you everything there is to know about this.

Finally, these large commercial laundry operations require good management. A manager in this field should be able to navigate environmental legislation, keep tabs on quality control and hygiene. He or she also ensures that the processes are running smoothly and safety procedures are being adhered to.

The end user markets can be divided into four main segments:

  • Industrial work wear
  • Health care (linen and uniforms for hospitals, elderly homes etc.)
  • Hospitality (linen from hotels, restaurants etc.)
  • Others (mats, dust control, wash room services)

The textiles are processed in an industrial way, using large scale automated equipment. The textiles processed are in general cotton, PET or blends thereof. These textiles are suited for the industrial laundry processes. The laundries are often located in industrial areas with good transportation facilities. They serve a large area and therefore logistics is an important aspect of textile service.

Commercial laundry business school

Commercial laundry is generally divided into two different sectors, Retail Textile Cleaning and Industrial Textile Services. It is important to consider that these sectors are different. Are you interested in retail textile cleaning or industrial textile services? CINET offers many e-learning tools and products.

Retail laundry is probably the most known service to the public. Retail laundry includes laundry to do as a service while using industrial methods. Mostly it concerns launderettes where you can drop and pick up clothes while they will wash it for you.

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The History of Textile Cleaning

During the Roman Empire the highly developed trade of “fullers”, professional cleaners of garments, was known. Lye and ammonia were used in early laundering. It was combined with a type of clay known as fuller’s earth, used to absorb soils and grease from garments too delicate for laundering.

There are many stories about the origin of the modern dry cleaning, all centering on an accidental discovery when a petroleum-type fluid was accidentally spilled on a greasy fabric. It quickly evaporated and the stains were miraculously removed. Around 1700 the first references for the use of an organic solvent (spirits of turpentine) to spot clean fat and oil stains on clothing are reported. The reduction in price of turpentine, begin 19th century, resulted in the rise of the dry cleaning industry.

The start of drycleaning
In 1800, after the French revolution, Napoleon Bonaparte and his wife Josephine introduced a new hygiene ideal, causing new potential for textile care. Not only personal hygiene became more important, also the hygiene of the garment was considered important. This new hygiene ideal resulted in a demand for textile cleaning. Also fashion was important these days and luxury textiles and fabrics resulted in a demand for dry cleaning processes. These developments in 1840 caused the opening of the firm Jolly-Belin in Paris. This firm is credited as the first dry cleaning firm, using turpentine as a dry cleaning solvent. The use of turpentine as commercial dry cleaning solvent quickly spread throughout Europe. The new dry cleaning process became known as “French Cleaning”. Clothing was cleaned in tubs of solvent and then hung in a warm room to dry. Soon the first power machines for dry cleaning were introduced.

Learn more: The World of PTC Book Series

The first drycleaning solvents
In the late 19th century turpentine spirits, camphor oil, benzene, naphtha, kerosene and white gasoline were used as dry cleaning solvents. Due to the flammability of these solvents many accidents happened. To reduce the hazard William Joseph Stoddard, a dry cleaner from Atlanta, and Lloyd E. Jackson of the Mellon Institute of Industrial Research developed the slightly less flammable Stoddard solvent in 1924.During the 1920’s also other new non-flammable solvents entered the dry cleaning market, together with new equipment including the first solvent recycling systems.

First laws and regulations
The flammability and hazards of the used solvents resulted in the first laws and regulations for the textile cleaning industry. In March, 1928 the U.S. Department of Commerce required a minimum flash point of 100°F for petroleum dry cleaning solvents. Dry cleaners now started to use Stoddard solvent. During this period also the chlorinated solvents gained popularity, due to the fact that these solvents were less or non-flammable and had a good cleaning performance. The dry cleaning industry, exploring the advantages of the alternative solvents of these days, started to use chlorinated solvents with tetrachloromethane (carbon tetrachloride) as a first alternative. Around early 1930 trichloroethylene gained preferences as dry cleaning solvent but still some problems with corrosion and damage machine parts took place. Therefore Stoddard solvent was still used on a large scale in the textile cleaning industry. In 1934 tetrachloroethylene is introduced as a dry cleaning solvent in U.S. In the 1950’s the use of tetrachloromethane as a dry cleaning solvent is discontinued due to toxicity and corrosion problems with equipment. Tetrachloroethylene replaced carbon tetrachloride as the leading chlorinated solvent.

Decentralisation of the textile care industry
After the Second World War, in 1945, the equipment size is optimized and safer to fit in a small shop, resulting in dry cleaning shops in city centers and near populated areas. Decentralisation of the textile care industry towards the customers takes place. [1] Third generation dry cleaning machines (closed loop dry-to-dry machines) are developed in the 1970’s. Two new Chlorofluorocarbon solvents (1,1,2-trichloro-1,2,2-trifluoroethane, or Freon 113) are introduced in the 1960’s, but in September 1987 twenty-seven countries signed the Montreal Protocol on Substances that Deplete the Ozone Layer, after which chlorofluorocarbons are banned. These solvents were mainly replaced by hydrocarbon solvents.

New equipment to meet new regulations
In 1989 the 5th Generation of dry cleaning machines was launched. With these machines the solvent emission was reduced significantly. This equipment is designed to comply with the 2nd BImSchV (German Emision Directive) of 1990. In Germany these stricter regulations are in place since 1990 and in the Netherlands since 2001, with mandatory emission limits.

Clean Air Act and Solvent Emission Directive
In 1990 US Congress required the Environmental Protection Agency (EPA) to regulate PERC under the Clean Air Act. The EPA in 1991 proposed national emission standards for hazardous air pollutants (NESHAP) to limit PERC emissions from dry cleaning facilities . In 1996 the NESHAP Requirements have its maximum impact. Requirements include drycleaning machinery maintenance, record keeping and monitoring [4]. In Europe the Solvents Emissions Directive 1999/13/ EC is established in 1999 as the main policy instrument for the reduction of industrial emissions of volatile organic compounds (VOCs) in the European Union. Dry cleaning is especially covered in the directive. The VOC Solvents Emissions Directive requires installations in which such activities are applied to comply with the emission limit values set out in the Directive. In 2007 all existing (and new) installations must comply with the Solvent emission directive.

New solvents are developed
In 1994 Exxon Chemical begins marketing DF-2000™ a high flashpoint synthetic paraffin (petroleum) drycleaning solvent. Founded in 1995, Rynex Holdings, LTD developed the solvent marketed as Rynex™. In 1999 in the US, three dry cleaners founded GreenEarth Cleaning LLC to market GreenEarth® as a dry cleaning solvent. In 1999 the first commercial liquid carbon dioxide dry cleaning plant opens in Wilmington, North Carolina. Also in 1999 PureDry™ was first marketed as a dry cleaning solvent. In 2004 the Lyondell Chemical Company has introduced Impress™, dry cleaning solvent, as a new alternative. In 2001, soon after the introduction of the new solvents new equipment, either dedicated to the solvents or allowing multisolvent use, is introduced. In 2006 the hybride Solveair technology was launched. This technology uses a dual system of cleaning with Glycol Ether and extraction with liquid CO2. Enviro Tech International trademarked DrySolv™ (n-propyl bromide) was first used as a dry cleaning solvent in 2006. Solvon K4 (dibutoxymethane) is introduced as dry cleaning solvent by Kreussler in 2010 on the ExpoDetergo in Milan.

Learn more: The World of PTC Book Series

Historical Overview
The historical overview shows many developments and innovations throughout the years caused by safety concerns, environmental issues or quality improvements. The issuing of legislation and regulations in the mature markets the last decades resulted in the loss of up to 50% of the dry cleaning market. New developments and innovations of technical issues, work methodologies and service concepts will help to develop a durable industry that is able to processes safe and sustainable high quality products.