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How to become a Master in PTC (Professional Textile Care): E-INDUSTRIAL LAUNDRY EXCELLENCE

The E-INDUSTRIAL LAUNDRY EXCELLENCE course is a part of the e-learning courses for the Industrial Textile Services specialists wanting to improve their knowledge and skills in the areas of sustainability & safety, energy efficiency, water use and heat recovery.  The course’s goal is the optimisation of the process to increase energy efficiency, sustainability and safety for operators, employees and the environment is part of this level.  Technical aspects of the machines are known and frequently occurring problems and optimization possibilities can be indicated.

By attending the (online) E-INDUSTRIAL LAUNDRY EXCELLENCE course from the Level B of The World of PTC Business School, you will gain and strengthen the following skills:

  1. A better understanding of the functions of water in the laundry process:
    • Know what the important parameters are for the water quality
    • Know the term liquor ratio and influence on the process
    • Know the options for water recycling
    • Know the basic principles of water use
    • Know the directives concerning water
    • Know the treatment options of waste water in the laundry
  2. A better knowledge of the energy saving the washing process
    • the main sustainability parameters of the laundry processes
    • the influence of temperature on the energy efficiency of washing
    • the influence of humidity on the energy efficiency of drying
    •  good housekeeping measures to increase energy efficiency
    • the basic knowledge of drying
    • the options to save energy in the washing process
    • the principles of heat exchangers

The World of PTC – Business School is a training initiative developed by CINET in cooperation with international suppliers, specifically designed for professional laundry and dry cleaning stakeholders. Through this initiative CINET aims to strengthen and stimulate the development of the PTC (Professional Textile Care) industry.

You will find easy accessible information on Retail Textile Cleaning and Industrial Textile Services on the following levels:

  • Starters (Level C): Basic level of education and knowledge for people who likes to start in the textile cleaning industry:
  • Operational Excellence (Level B): Advanced level for operators, employees for detail knowledge and skills of the textile cleaning process
  • Management (Level A): Excellent level for managers and employees on legislation, improvement methodologies, operational management, business modelling & cost structures and marketing

The product range of The World of PTC – Business School consists of E-learning & (on the job) Training courses, Practical Workshops & Webinars and a vast PTC online library & Book series. Select the courses that match your professional (both individual and company) needs and become a Master in PTC!

More info, on the E-INDUSTRIAL LAUNDRY EXCELLENCE course  in The World of PTC – Business School – here!  

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TCATA, serving on a board to advise on various Clean Show (USA) matters

After the acquisition of Clean Show (USA) by Messe Frankfurt, Leslie Schaeffer, President of TCATA mentioned that the package plan and the TCATA Plus One booth discounts for exhibitors will remain intact. The five associations that had sponsored the Show will continue to remain very involved, including serving on a board to advise on various show related matters, promoting the Show, manning a booth, and in a number of other important ways.

TCATA’s main programs consist, among others, of:

  • The TCATA’s continuously updated website
  • Webinars covering many topics including Distribution Sales, Digital Marketing and the recent webcast from Beth Z – Secret Tech Weapons
  • Legislative/Regulatory: work on protecting members’ business interests
  • Successful annual conference held in Puerto Rico

In 2019, TCATA will held its annual conference in Ojai, California, July 31- August 3. More information will be released at the beginning of the year.


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JET Expo announces dates for 2019!

JET EXPO Paris, the most recent acquisition of Messe Frankfurt (France)

Messe Frankfurt France will be the new owner of Jet Expo, the first French trade show dedicated entirely to the Professional Textile Care sector.
Created in 2005 and organized every 2 years, the show brings together the professionals of the textile industry: dry cleaners, laundries, rental companies, on demand services, hospital centers, medical-social organizations and Horeca. It also offers industry conferences, Best Practices Awards, and newtworking opportunities through hundreds of B2B meetings. The latest edition (2017) welcomed 75 exhibitors with nearly 100 brands and 3,500 visitors, 70% of whom are true decision-makers. The show is largely focused on a national French market estimated at 3 billion euros annually but also hosts 25% of foreign exhibitors and 15% of international visitors.

The next edition will take place in 2019 at Parc des Expositions Paris Expo, Porte de Versailles, Hall 7.1.

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CINET publication: Innovation and new technologies at ExpoDetergo International 2018

ExpoDetergo International, that took place between 18th and 22nd of October, 2018 in Milan, Italy, displayed outstanding innovations and new technologies that were presented for a broad professional audience at ExpoDetergo International 2018.

The novelties, consisting, among others, of automation and robot technology, were both focused on the Retail Textile Cleaning segment and the Industrial Textile Services one. More details on the CINET brochure  on ExpoDetergo International 2018 innovation and new technologies, that you can download here!

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Hospital bottom-lines positively affected by IPs having effective linen strategies

When it concerns healthcare textiles (HCTs), the focus of most infection preventionists (IPs) has logically been related to the implementation of an infection prevention strategy.

However, in our age of decreasing resources and funding, developing an effective linen strategy can give IPs considerable opportunities to demonstrate positive, measurable bottom-line value and increase their influence over policy and decision-making in this field. Their success depends on the choices they make and on having an understanding of the end-to-end linen and laundry value proposition, regardless of whether the hospital has an on premise laundry or an outsource solution.

The more IPs understand where their value lies, the more influence they will have and the greater the bottom-line impact. Some key considerations where an IP can make a difference: linen vendor choice, linen weights, usage of low temperature chemicals, the choice between disposable vs. reusable, linen care and linen management. Most of all, a good partnership with the healthcare laundry is vital. To achieve that, open communication, cooperation and collaboration will be needed in order to gain the desired outcomes which will no doubt result in a measurable, bottom-line value.

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Meet the GBPAP18’s outstanding PTC showcases: Gajraj Cleaners (India)

For the coming period, we will present you week by week, the most outstanding PTC showcases that were officially nominated for The Global Best Practices Awards Program 2018. The profiles of these companies are also present in the WOPCOM platform, which you can access here.

Gajraj Cleaners (India) – The Special Award for Extraordinary Business Development at GBPAP18 – Retail Textile Cleaning.

Innovative cleaning with solar power

Small business? Well, Gajraj Cleaners is located in the Ahmednagar District near the famous spiritual and religious center known as Shri Saibaba Sansthan of Shirdi. The town itself is small to Indian standards with just
300.000 inhabitants. Despite very limited business growth opportunities as compared to larger cities Gajraj over the past 45 years has put continuous sustained efforts to provide environment friendly and cost effective laundry and dry cleaning services. But small business? The laundry operates with seventy employees, processing well over 2.500 items per day, delivered to and from nine retail outlet centers in the city.

Promotion. Building a profitable business in a small Indian city without major industries or centers for knowledge workers like the booming IT-business, processing 2500 garments a day is absolutely an achievement. Gajraj has been there now for 45 years and has managed to create sustainable business with a substantial group of returning customers and  growth with new customers. The company hardly does advertising, though. Most of these customers know each other and trust upon the ‘word of mouth’: if one says that a laundry delivers good service, than there is no reason to doubt that. Still, from time to time Gajraj runs promotional events like discount vouchers or by  rewarding existing clients with incentives upon introducing new customers to the laundry.

Fuel savings

Gajraj as a laundry service provider is very conscious about energy and environment. The laundry has invested in solar heating systems for hot water and steam generators. Recognizing the efforts, Gajraj has been awarded with certificates of excellence, even by the Indian government. The laundry is proud of its savings that it has achieved in the usage of fuel: so far the company has saved 108.000 liters of oil over the last ten years, out of
which seventy percent would have been imported since India is an import dependent country when it comes to fuel such as diesel. Gajraj is one of the few – or may be the only – commercial retail companies having installed
a parabolic Scheffler dish of 16 square meters producing an average of 800 to 900 kilo steam on clear sunny days. This was installed in 2006, but in 2013 the Ministry of New and Renewable Energy of India, awarded Gajraj with the Solar Thermal award. It motivated Gajraj to take an extra step. Additionally, in 2015 the laundry installed its own small captive electric generation by using a solar tide grid system. The company has produced 18.000 units of electricity from this small plant.

Logically, the use of solar energy wherever possible, is one of the biggest innovations for Gajraj. Next, the company is constantly upgrading the machines it uses and searching for better, more eco-friendly chemicals. The approach to carbon emission, energy and at same time costs is evident from Gajraj’s commitment to use as much solar energy. But it’s not only the environment that Gajraj cares about. The laundry cares about people too and it shows by looking at the labour policies. All wages, benefits including provident fund, gratuity, medical insurance are given exactly as per government policies, but the company does more. One of the most remarkable things: corporate social responsibility activities like book support to children of employees and loans for personal needs. Keeping people happy: the production of Gajraj is only possible by having a dedicated, motivated and trained work force and the company fully understands that.

The parabolic Scheffler dish of 16 square meters can produce 800 to 900 kilo steam per day

Different market

Gajraj has seen its efforts acknowledged and rewarded over the past years. Yet, the company is modest. ,,Some of the markets in world are highly developed, use latest technologies and they have access to the best of knowhow in this business,” thus a statement of the laundry. ,,However we operate in a very different market which offers challenges unique to our country.” Gajraj mentions the multi-color garments, a very low know-how to users on fashion, a lot of cotton fabric since India is hot and humid and no platform for skill development. Laundry and dry cleaning is still perceived as a luxury service, though this is changing rapidly in the major cities. Despite these
challenges, Gajraj has, from day one, followed the policy of giving the best service to its clients, being as much environment friendly as it can. Not only did it save costs for the company itself, but it also helped the country in  saving fossil fuel. And that is more than a major achievement.




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A new investment program for CleanLease (Benelux)

CleanLease has recently brought a new investor on board, Active Capital Company (ACC). The investment company Egeria exits and transfers the operation to the new majority shareholder ACC and existing investor ACE. This strengthens CleanLease’s capital position to invest heavily in its production locations and organization in the coming years.


Investing in specialization

The new capitol will be used to improve the services to customers. Both in The Netherlands and Belgium the production facilities will be specialized so quality of service will improve through innovations in the process and logistics. Furthermore the investments will improve productivity.


New management

The change of investment company also means that changes are taking place within the management of CleanLease. The current CEO, Mr. Job Muller will be succeeded by Mr. Theo Lantinga, who has been shareholder and director of CleanLease from investment company ACE, since 2017. “I’m proud to announce that we can build up this company further together with our 1200 employees on 11 locations in The Netherlands and Belgium focusing on services that are close to our customers.

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Meet the GBPAP18’s outstanding PTC showcases: SAS Palais (France)

For the coming period, we will present you week by week, the most outstanding PTC showcases that were officially nominated for The Global Best Practices Awards Program 2018. The profiles of these companies are also present in the WOPCOM platform, which you can access here.

SAS Palais (France) – The Special Award for Extraordinary Business Development at GBPAP18 – Retail Textile Cleaning.

Evolving, learning and adapting are compulsory in order to grow

The owner Laurence Drouin has set off to conquer the Toulon’s Professional Textile Cleaning market in France. In 2013, she takes back the family company and in December 2016, she opened a new site, “Palasse Pressing and Launderette Assistée”. A concept that earned the Innovation Awaard at the Jet Expo in Paris in November 2017 in the “local shops” category, during the French
pre-selection phase for the Global Best Practices Awards Program 2018.

“The dimension of services is essential because that’s what makes us stand out from the competition” says the owner. Sewing, shoemaking, ozone box, resale of detergents and products to individuals, collection and delivery for the segment of the B2B on which it operates. The company has also great references: two major hotels in Toulon, Arsenal, La Croix Rouge , the ITM base of Intermarchés de Brignoles, TPM (community of communes) and more. “Evolving, adapting are compulsory in order to grow and always learn”, insists Laurence, who has now brought her brand in a new dimension and created the “au de flacon” network, seeking a development in various areas: public administration, water damage, fires, work clothes, shoes, horse blankets. She has been managing specialist training in dry cleaning for 4 years in collaboration with Electrolux.


The human resource, a key factor for the company’s evolution

A core element of the company’s values is the development of employees’ skills. Regarding the recruitment process, they try to hire people who are skilled in the trade but they also give a chance to those who are simply motivated and have the desire to learn. The job is overall complex but extremely interesting. The management takes care to carry out all the trainings useful to the proper functioning of the operation, but also takes care of the well-being of our employees. That’s apart from the safety measures. For instance, in France, the companies that have more than 50 employees must maintain a register of public health and environmental alerts.

Impeccable customer service

State-of-the-art technology to increase sustainability

SAS Palais’ machines were all changed in 2014 and 2016 in order to become more ECO responsible for the wellbeing of the employees, client and environment as a whole. The chemical materials are controlled annually by a specialized company but they are also controlled by the management in order to optimize the functioning of the machines that are part of the entire technical portfolio.
The electrical installations are controlled every year by a specialized company. SAS is also using a so-called “green” electricity in partnership with ENGIE. The machines do not stay in standby when the pressings are closed in order to reduce the overall energy consumption. In the same line, the stores are equipped with ECO lighting responsibly i.e. they are illuminate with LED lights. In order to produce less waste, the organization commands the cleaning products and dispenser In larger quantities, in order to reduce waste in terms packaging. They recycle the hangers, shoulder
pads and foam, wrapping bags and cans with the help of our customers who are very sensitive to recycling.


Business Model’s clear structure

The business model is based on classic services of dry cleaning and laundry but also on innovative services of assisted laundry. These benefits are expanded by a specific ozone cleaning that allows the company to differentiate among all the other pressings businesses in the region. The management even formalized the business model through a Canvas model in order to facilitate the very
visual representation of each strategic point. This Canvas matrix consists of 9 blocks:
• key partners;
• key (including intellectual) resources
• key activities;
• cost Structure;
• value proposition (service or product);
• client relationships;
• channels (communication and distribution);
• revenue streams;
• targeted clientele.

SAS is very active on social networks (Facebook, LinkedIn), communicating the special offers designed for the clients, as well as the most important achievements of the company. The  organization is also part of the French DryCleaning Federation (FFPB) as well as within the Union of Traders and Artisans (U2P).

At the end of the GBPAP18 Event in Milan (October, 19th, 2018), Ms. Laurence Drouin, CEO of SAS Palais, told CINET: “Thank you for this great reward and this beautiful adventure. We are even more motivated for our projects.”

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Diversey appoints new CEO

Recently US-based Diversey – a global player in the field of the hygiene and cleaning industry – announced the appointment of Mark S. Burgess to become its new CEO as from December 17, 2018.

Previously the CEO of Signode Industrial Group, a $2.4 billion global company with 88 manufacturing facilities across six continents, Mark has a long history of leading and growing multinational businesses. According to Ken Hanau, Chairman of the Board of Directors: “He is considered to be “the best person to lead the company’s future ambitions, because of his experience successfully transforming complicated multinational businesses by building strong organisations, seizing attractive growth opportunities and effectively integrating acquisitions”.

Burgess states to be proud of his new challenge with the company continuing to invest in innovation and increased customer value.

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Certex®: The Dutch new mobile location of “De Gordijnenwasserij van Nederland” certified

Earlier we reported that the three mobile locations of “De Gordijnenwasserij van Nederland” are certified according to the new Certex® manual (version 2017) with which they meet the requirements of ISO 9001: 2015 and EN 14065. Recently, the certificates of two mobile locations have been withdrawn in connection with a new mobile location that has been certified successfully.

The Gordijnenwasserij Reeuwijk (The Netherlands) is allowed to use the Certex® Certificate quality management system. This demonstrates compliance with ISO 9001 and NEN-EN 14065 RABC, the standard that monitors specific hygiene risks within a laundry. The RABC standard can be seen as a counterpart to the HACCP standard known within the hospitality industry.

On you can find a complete overview of all Certex® – certified companies.

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