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The 25 YEARS SUCCESS STORY of MEM-TEX GROUP; Winner CINET Global Best Practices Award 2016

At CEE-TEX 2016 in Novi Sad, Serbia, Global Best Practice Award winners Mem-Tex Group Hungary presented their company. An excellent showcase, full of inspiration for setting up new advanced businesses in the CEE region.

The origin of Mem-Tex Group
The Mem-Tex Group was founded only after the change of regime in Hungary in 1990. The company has developed itself to a leading healthcare laundry in the country, operating 4 plants in the cities of Szolnok, Vác, Baja and the recently acquired plant in Székesfehérvár.

Mem-Tex operates with an extensive portfolio of services to hospitals. Providing the full range of needs of the surgery and all other departments, including smocks and uniforms in a textile rental model. To ensure on time delivery the warehouse is located at the premises of the client, where Mem-Tex employees handle the handover and takeover of the soiled and clean textiles.

Development into the world’s No.1 laundry
From the starting point in 1990 with assets worth only €1000 (1 Dacia car, 1 Skoda car and one computer) Mem-Tex has developed into the leading Healthcare laundry in Hungary, with assets now worth €3mln. The market share in healthcare laundry of 19% represents an annual turnover of €4mln.

Mem-Tex continuously develops and widens its services based on the international trends and market requirements, including the implementation of standards and innovations in the area of sustainability and energy-efficiency. It’s the only laundry in Hungary that provides locker service and healthcare uniform rental services to her clients. Next, Logo-Tex is one of the two companies that provide RFID tracking and tracing. This RFID system is used by eight hospitals in Hungary, of which six are clients of Mem-Tex.

At Texcare International, June 2016, Mem-Tex was proclaimed winner of the Global Best Practices Award “Overall Best” for Textile Service. Over 100 companies from 35 countries worldwide participated in the prestigious Awards, and the top-30 presented their case to an international jury of industry experts. Mem-Tex is honoured and proud of this international acknowledgement for their continuous development and innovation.

Towards the future; Innovation and market expansion

Services are implemented on the level of hospital wards, connected to the warehouse operation, where employees of Mem-Tex collect the soiled textiles and provide the clean ones according to the needs of the individual wards. For one client Mem-Tex even manages the entire technical operation, from gardening to laundry, to facility management. A full service model with great potential.

The future plans of Mem-Tex focus on expanding its market share and client portfolio in Healthcare (textile rental) and RFID service, increasing the full ‘technical operation’ client portfolio, and entering the hospitality and workwear rental market. Also the company plans to introduce the rental of high-performance surgical drapes in the Hungarian market. In short, to stay a true winner in the Hungarian PTC market.

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CEE-TEX 22 to 24/09/2016; Practical solutions for customer satisfaction

This year CEE-TEX will focus on new business cases, offering practical solutions for customer satisfaction. In addition to the national associations, we are happy to introduce the main partners: Alliance/IPSO, Lapauw, Kreussler, Dozit Plus, Electrolux, DOW/Safechem and Dibella.

From 22 until 24 September 2016 CEE-TEX takes place in Novi Sad, Serbia. This international event for textile professionals in Central and East Europe, is co-organised by the Serbian Textile Cleaning Association NEGA TEKSTILA and CINET. The event is supported by national associations and organisations from Czech Republic, Hungary, Poland, Slovakia and Bosnia & Herzegovina, Bulgaria, Croatia, Macedonia, Moldova, Montenegro, Romania & Slovenia.

Partnership
In addition to the Hungarian (TTE), Tsjech (APAC) and Slovakian (SPAC) National Associations and the and Polish Laundry Association who have confirmed their participation, several international partners have confirmed their support as well. We are happy to introduce all partners: Alliance/IPSO, Lapauw, Kreussler, Dozit Plus, Electrolux, DOW/Safechem, Dibella, Surfchimica, Ecolab, Data Expert, Union and Mestro.

Cooperation
Purpose of the event is to represent and strengthen the professional textile care industry in the CEE region, through offering a knowledge platform and information package specially developed for the region. CEE-TEX aims to provide a platform for PTC companies, their suppliers, national associations, as well as individual professionals and experts. All are brought under one roof to gather and exchange information, learn about the latest trends, technologies and developments. The program not only offers information on market characteristics and trends, but also provides best practice information on how to achieve excellence in daily operations, starting from tomorrow.
Amongst others, Logo-TEX, an industrial laundry and the Hongarian winner of the Overall Best Practices Category Textile Services, will relate how they have achieved this position. In addition the program offers severail lectures and workshops aimed at current affairs relevant to the industry today.

For all organisations, with interests in the CEE region, CEE-TEX 2016 will be an interesting event to visit. For more information, visit: www.CEE-TEX.com. The website is fully updated and information can be found in several languages.

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International Certification

E-learning materials available for company training
The worldwide demand for quality management systems and certification is growing. This trend results in various certificates and quality management systems. CINET now introduces a dedicated international certification program for the PTC industry including multilingual E-learning materials. This program supports launderers and drycleaners worldwide to meet quality and hygiene requirements for textile care companies. The program is set up for both textile/dry-cleaning and for textile service/laundries, covering the entire professional textile care industry, non-accredited and accredited by the Council of Accreditation.

CINET International Certification Program
CINET introduces an international certification program for professional textile care companies. Dedicated programs are available for dry cleaners and launderers. Individual companies, and thereby the industry, are supported to improve their performance according to modern international acknowledged processes and management principles. This provides assurance of quality and hygiene and guarantees the added value for customers and end users. Key words are safety, quality, hygiene and sustainability. The international quality certification system is available for companies all over the world. The program therefore can be seen as a standard and benchmark in quality management for the global professional textile care industry.

CINET’s international certification is based on international acknowledged guidelines and standards like ISO 9001 and RABC EN, 14065 offers a generic framework which is applicable in all countries. Control and monitoring of critical steps in the process, validation of processes, determining specific requirements are a few of the basic principles that form the basis of any quality management system. Specific requirements regarding e.g. the microbiological quality of textiles may vary per country and can be easily implemented in the schemes.

Step by step approach
The programs offer a step by step approach enabling PTC companies to participate at their own pace. CINET offers full support to enterprises in cooperation with national organizations, associations and representatives of international suppliers. A web based application on the CINET website guides applicants along the different steps leading to certification. Tools, including a model handbook, are available in the national language. Tools and all steps are fully explained and documented and thus accessible even though companies may not have any experience with certification. By making use of the E-Certification tool, model handbook and webinars on specific subjects the companies will gain the knowledge needed to develop a comprehensive quality management system. This is documented by a handbook tailored to the individual company, processes and customers in various market segments in which they operate.

After successful completion of the program, companies have acquired two certificates. Level 1 certification includes all relevant aspects of business processes in accordance with requirements of quality management. Level 2 certification focuses on the hygienic, microbiological quality of processes and deliveries. Certificates for level 1 and 2 are not accredited.

Textile Services
For textile service companies, three levels are available. To acquire an accredited certification (Level3), obtaining a level 2 certificate is a prerequisite. Level 3 is executed by an international accredited certification body. This step leads to an official accredited certificate issued for the complete quality management system, so including level 1 and 2.

Textile Cleaning (non-accredited)
TC level 1 Quality management
TC level 2 Hygiene management

Textile Service (non-accredited)
TS level 1 Quality management
TS level 2 Hygiene management

Textile Service (accredited)
TS level 3 ISO 9001 / RABC EN 14065

Certification helps!
Where industries evolve, the demand for quality management systems increases proportionately. This applies to professional textile service and textile cleaning. It is acknowledged that the process of certification, helps entrepreneurs to continuously improve and accurately tune business processes. Regular assessment of processes increases the sense of responsibility, commitment and motivation of staff. A certificate, as a statement of conformity, supports communication with target groups. For customers and authorities it is a prove of controlled business processes and therefore a consistent quality level of products and/or services. Nowadays certificates are often required, for instance if companies want to compete in a tender procedure. Certificates also support the image and profile of companies.

For more information please contact the CINET secretariat or visit the International Certification page.

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