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Join the French Best Practices Awards (May 19-21, 2019), during JET EXPO!

This year, the eighth edition of JET EXPO, the leading French fair for professional textile care, will take place at the Porte de Versailles Hall 7.1 in Paris, being organized by Messe Frankfurt, in collaboration with the selling party Satexpo.

During the JET EXPO, CINET will host a full program. Among the highlights of the program, The French Best Practices Awards will play an important part. They are one on the Pre-selections events in CINET’s Global Best Practices Awards Program 2019-2020, whose Final will take place in Frankfurt, during Texcare International (June, 20-22, 2020)

The French industrial and retail professional laundries and dry cleaning businesses displaying outstanding commitment to the best practices are invited to apply for the French Best Practices Awards on one of the following categories:

1) Retail Textile Cleaning (RTC) – using the reply form (in French) that can be downloaded here

2) Retail Big (Franchise/On Demand) Textile Cleaning – using the reply form (in French) that can be downloaded here

3) Industrial Laundry / Textile Services (ITS) – using the reply form (in French) that can be downloaded here

The deadline for submitting the applications is April, 30th, 2019. You can submit your application at CINET Secretariat, Postbus 10, NL-4060 GA Ophemert or via e-mail at For more info, call us at +31 344 650 430.

Sunday 19 May

  • 10.00 CINET general assembly (members only)
  • 11.00 European trade associations meet; CINET will organize and invite all European associations to discuss EU activities and developments
  • 13.00 lunch
  • 14.00 WOPCOM meeting RTC (Retail Textile Cleaning)
  • 15.45 End of WOPCOM meeting
  • 16.00 French best practices awards introduction
  • 16.30 RTC (Retail Textile Cleaning); 8-10 pitch presentations of 3 min.
  • 17.10 RTC awards: 2-3 large RTC franchise chains
  • 17.30 Award ceremony

Monday 20 May

  • Afternoon Texcare Forum
  • 13.00 WOPCOM meeting ITS (Industrial Textile Services)
  • 15.15 End of WOPCOM meeting

Tuesday 21 May

  • Morning Texcare Forum
  • Textile Service Conference by Jet Expo
  • 16.00 French best practices awards introduction
  • 16.30 ITS (Industrial Textile Services); 5-6 pitch presentations of 3 min.
  • 17.30 award ceremony

Apply now for the French Best Awards, as well as on the other CINET activities during JET Expo, on the Event Page (here)

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CINET welcomes Whites Laundry Dubai (UAE) as new member!

CINET wishes to welcome WHITES LAUNDRY from Dubai (The United Arab Emirates) as a new member to its network!

Ever since its establishment, WHITES has satisfactorily delivered world-class, premium dry-cleaning services to all its clients. The company uses fully automatic, innovative dry-cleaning systems, along with mild chemicals and spotting agents to ensure the best treatment of all fabrics and textiles.

You can find more info on how to become a member on the CINET website.


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WOPCOM Blog: Convenience Laundry, by Michiel Scheffer

Convenience Laundry

1. The Challenge: Introduction

Textile cleaning services, especially dry cleaning, have justified their role from a major technical argument: many clothes cannot be technically laundered at home, but only in dry cleaning. Clothing with a so-called “P” logo was hence the realm of the dry cleaning. This technical imperative has lost in importance, mainly since people buy and wear less formal apparel. Another argument in favour of textile cleaning services has been convenience. This argument is merely sociological since convenience is closely related to the division of tasks within the household, the presence of house staff, the size of the house and the budget. While textile care was cumbersome till 1970, the dramatic improvement till this day of home laundry machines has made it highly attractive.

The technical imperative for textile cleaning services is not enhanced. Recent social trends have made the “convenience argument” more relevant. These social trends are related to changing ageing, composition of households, emancipation of women, costs of housing and attitudes to products and services and ownership of durable consumer goods. The potential market size in Europe for textile care service based on the trends above will be estimated on the basis of aggregate data on clothing sales in 2012. The convenience approach needs to activate new frames of thinking by consumers. This frame shall have to be reinforced by the development of a new service proposition.

The ambition of this document is not to provide a conclusive, highly documented and calculated market analysis. It is rather a document with some evidence that needs to inspire and to invite to explore an approach to the consumer, based on the understanding of major societal shifts.

2. Demo-economic trends in Europe

The convenience argument for professional laundry is fuelled by three trends: 1) an ageing population, 2) crisis and the impact on disposable incomes and 3) the housing/mortgage crisis. These three factors may lead to a rearrangement of household economics, which in turn creates opportunities for convenience services.

2.1 Ageing

Ageing is an important trend in Europe. It is however composed of several components. In the first place because of improved living styles and health care, people live longer. And more importantly they live longer in good health. The average in Europe is around 80 years with men having a live expectation around 78 years and women around 83 years. Western and Southern European countries have slightly higher life expectations and a smaller gender gap than Eastern Europe. But the gender gap is declining, mainly because of better working conditions and less smoking and drinking. The other major trend is that the period of life in illness is declining.

In the second place, in many countries the number of children is declining. The so-called fertility rate (number of living births per women) does stand in Europe at 1.6 children per family. Only in France and Ireland this rate is above replacement. Besides these countries only Scandinavia, Benelux and UK have fertility above average and close to replacement rate. Hence in all other countries the population is likely to shrink. As often studied, the fertility rate is highest in countries with adequate child care facilities and a fair gender balance. In countries with traditional family patterns, fertility is lower.

A third dimension of ageing is in the financial consequences. A smaller share of the population has to support financially a larger group. This has three consequences. In the first place people shall have to work longer. This means a postponement of retirement age, a sobering of early retirement schemes. The consequence of this trend is that grandparents are less disposed to take care for the grandkids. The second is that the age group between 25 – 65 years has to cover the costs of retirement. Fewer adults have to pay for retirement for more elders. Finally, care schemes for elders are sobered. While medical assistance remains covered by public services, home services have increasingly to be supplied by family or by commercial services.

2.2 Crisis and Consumption

The crisis has a major impact in Europe. Only few countries, such as Poland, have hardly felt the crisis that started in 2008. For some countries, most notably Spain and Greece the impact will be long felt. Many countries, for example Germany, have reacted swiftly to the crisis have reformed and are back on the path of growth. However the largest part of Europe has hardly reacted to the crisis. There are not yet back on the growth track.

For retail and services the most striking element of the crisis is the depressing level of consumer spending. This is not particular to a specific consumption category, most are affected. Spending on clothing has declined in most European countries with levels in 2014 20% to 30% lower than in 2008. This decline is stronger in value than in volume, hence consumer do not buy less items, but they buy cheaper items (shirts instead of suits) and at a lower cost. The decline is even stronger in home textiles, replacement of curtains and of bed-linen is slowed down.

The decline in consumption is only a symptom of a deeper crisis that is visible in three phenomena. Only the elders have experienced a decline in spending power as retirement schemes have been sobered and pension funds make lower returns. Rising unemployment is the major reason for declining incomes. In some countries unemployment has equally affected both young and old. But in Southern Europe youth unemployment is at very high levels. This has also forced many youngsters to live longer with their parents.
The real cause of the crisis is a too high level of debts of households. These debts where often linked to the acquisition of houses, and the value of houses is now often lower than the nominal value of loans engaged. When possible households save or use disposable income to reduce their debt level. The need to reschedule loans is even higher when one of the partners loses their jobs or when a relationship ends in divorce.
Most economists agree that the crisis is not over. Even in those countries with an economic recovery, the growth rates are likely to be between 1% and 2% a year. This is much lower than the growth rates between 1992 and 2008. We have to adjust to a new economy and a structurally lower growth rate.

2.3 Housing and Debt Crisis

The housing crisis demands a specific paragraph, as it has consequences on the composition and activities of households. Since 99% of textile care is performed in laundry machines at home, this is a relevant dimension. The housing market is in crisis in the majority of European countries. This crisis is characterised by a number of dimensions:

Over indebtedness and negative equity of many house owners
Inadequacy of offer and demand for young and old
Rigidity of the house market (both rental and owned)
It is important to understand the consequences for several population groups. For young professionals there is no affordable housing offer both in rental and ownership markets in the form of small cheap apartments. In addition with youth employment above 25% in most European countries those with or without income have no access to housing nor to mortgages. The consequence is that young professionals stay with their parents until far in their thirties.

The second group affected by the housing crisis is the vast group of working adults in the age of 30 – 60 year. Often they have bought expensive homes in the period from 1990 to 2008 based on the expectation of rising incomes. They have relied on mortgages to acquire homes and are often in a situation of negative equity since the value of homes having dropped below the sum borrowed. They can only sustain if the two partners stay together and do both work. This brings about stress, and both a lack of money and of time.

The elders are in a relatively comfortable position, but they have to accept to get lees value for their houses than they expected and even need to complement declining pension revenues. Hence they postpone moving to smaller houses, better adjusted to a senior life style. On the other hand, in Southern European countries it is often the case that their children live at home far after having completed education and even having formed their own family.

The consequence for laundering is that many households do not have access to home laundry, do not have time for home laundry or do not want to launder any longer (for themselves or for their kids). An interesting dimension is that having a washing machine causes indirect costs in the form of house surface and hence mortgage payment. This amounts to some 2m2 which at an average price of 5000 Euro/M2 and an interesting rate of 4% amounts to 400 Euro interest payments a year.

It should also be noticed that alternative housing forms emerge. In general is the demand in Western Europe shifting from large family houses to smaller housing forms for singles or couples. This is very noticeable in larger cities where smaller households prevail. However both younger and older home seekers are looking for housing forms where they can share facilities. This is both for cost reasons, in order to reduce the amount of square meters and for the quality of facilities. These facilities may be physical such as energy provision, storage, and indeed a laundry room, or it may be care functions from a housekeeper till in house medical support.

Table of contents

  1. The Challenge: introduction
  2. Demo-economic trends in Europe
    1. Ageing
    2. Crisis and consumption
    3. Housing and debt crisis
    4. Modern home economies
  3. Qualitative trends
    1. sharing economy
    2. Price and value consciousness
    3. Digital consumers
  4. Market potential
    1. Limitation of statistics
    2. Scenario based forecast
    3. Segments
      1. Young professionals
      2. Modern families
    4. Geography
  5. Activate the consumer
    1. Place
    2. Product
    3. Price
    4. Personnel
    5. Promotion

Interested in reading the whole article? Register now and receive One month free access on WOPCOM platform! By using the coupon code LAUNCH at the registration form, you can have free access for 1 month in the platform.


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Meet the GBPAP18’s outstanding PTC showcases: GCS BIH77 (France)

For the coming period, we will present you week by week, the most outstanding PTC showcases that were officially nominated for The Global Best Practices Awards Program 2018. The profiles of these companies are also present in the WOPCOM platform, which you can access here.

GCS BIH77 (Blanchisserie Interhospitalière) (France)

Excellent laundry service for French hospitals

BIH77 is a laundry company that opened its doors on 1 April 2013 under the impulse of 6 hospitals of the district Seine and Marne to regroup their linen function allowing an investment in modern equipment and at the cutting edge of technology. The company is located in the industrial zone in the north of Meaux (France). The laundry currently processes 24 tons of linen per day, mainly hospital and household linen, while maximum capacity is 30 tons / day.

BIH77 is a social company that values its staff and is willing to offer changes to people in precarious situations. It has several training programs to improve staff-quality. Recently a partnership agreement with the SCOFOB was established on opening a training center laundry. In recent years BIH77 has taken a number of actions in terms of hiring, with the integration of people in precarious situations and / or disabled persons. Working locations have been adjusted to these people to enable them to do their jobs. This resulted in winning a prize in the MNH contest on hiring people with disabilities.

Maintaining and improving service quality is very important for BIH77. Processes of constant validation of the practice of RABC standards and current procedure for ISO 9001 are maintained. Monthly bacteriological samples are being taken and are also passed to the member institutions (customers) to keep them informed on the current level of service. Bacteriological samples are also taken 2 times a year by an outside company to maintain objectivity.

A sustainable company in various ways

BIH77 has taken numerous measures to improve sustainability. Optimizing energy efficiency as well as limiting the use of environmental unfriendly chemicals is on top of the agenda of the managing board. Some examples are research on the adaptation of detergent at low temperature washing and recovery heat exchanges.

All water to be used is treated by osmosis to obtain water quality adapted to the needs of the plant, limiting the use of chemicals and improve rendering “softness” on the machine. The green roof on top of the BIH77-building has a regulating effect on the temperature of the building as well as action on pollution and humidity.

There are several heat exchanging systems – heat release of water is recovered to heat the wash water – and off course there’s recovery of water. Maximising efficiency while even raising service quality is also achieved by other operational measures like arranging optimization of wash loads by grouping them into categories. And off course there are mainstream investments like light sensors, solar panels and low consumption bulbs that have been established.

Eye for social environment

BIH77 as being a social company also has invested in measurements that provide the sustainability (wellbeing) of its entire staff. There has been, for example, an acoustic study with establishment of individual equipment to each employee (hearing protection) depending on the position of decibels (in relation to occupational medicine). Furthermore the establishment of 6400 m² has been built with 77 windows that have helped position the workstations depending on the location of windows allowing natural light.

BIH 77 has partnerships in order to reduce waste and promote recycling pallets, paper and cardboard. The recycling actions are an ecological but also an economic and even social issue. These partnerships enable the creation of integration projects with the creation of jobs for people in precarious situations or handicaps.

BIH77 values its employees

Always in contact with its customers

Meeting the customers’ demands is important for BIH77. These demands are subject to constant changing nowadays. Firstly the company is a member of national URBH and URBH Ile de France to exchange with staff, member institutions and suppliers on professional practices and technological developments. The membership leads to an integrated way of business improvement. Yearly there are also several customer meetings to communicate on professional practices, technical developments and the results of BIH77.

To serve specific customers there is also transmission of numerous data to all member institutions and evaluation/ adaptation of the data according to their needs. There has been creation of the BIH77-website in order to further announce the business but also enable members to retrieve documents (reports, notices, balance sheets). This has led to customers being much better informed but also significant reduction of mailings and consumption in paper. This site also allows patients referents/families as well as lingerie workers in hospitals to find lost objects when sending the laundry.

BIH77 has evolved its services with the assumption of responsibility for the provision of treatment to treatment of dirty laundry on delivery to the service and even to the individual patient.

Innovation is a constant process. Although its indicators are superior to national standards (referring the Angers database), BIH77 keeps on conducting actions to reduce treatment costs while maintaining optimal levels of hygiene and sanitation.

Innovation is a constant process

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How to become a Master in PTC (Professional Textile Care): E-FINISHING

The E-FINISHING course is a part of the e-learning courses for the Retail Textile Cleaning specialists. Different finishing equipment can be used to make a garment look like new. During finishing not only the crease is removed, the garment is also put back into the correct shape. In the course different finishing machines are explained and how to use them. Instruction videos will help you understand these proceedings.

Among the course’s chapters, you can find the following:

  • Various finishing machines
  • Quality criteria of finishing items
  • How to use different finishing machines

By attending the (online) E-FINISHING course from the Level C of The World of PTC Business School, you will gain and strengthen the following skills:

1) Have the basic knowledge of different finishing machines

  • have basic knowledge on the pants topper
  • have basic knowledge of the press
  • have basic knowlegde about the steam finisher
  • have basic knowlegde on the form finisher
  • have basic knowlegde of the ironing table
  • have basic knowlegde on the cold-board ironing table

2) Know how to use different finishing machines

  • know how to finish a pants
  • know how to finish a jacket, blazer or coat
  • know how to finish a dress
  • know how to finish a shirt or blouse
  • know how to finish a tie
  • know how to finish knitted garments
  • know how to finish a skirt

3) Know the quality criteria of various items

  • know the quality criteria of jackets, blazers and coats
  • know the quality criteria of pants
  • know the quality criteria of shirts

The World of PTC – Business School is a training initiative developed by CINET in cooperation with international suppliers, specifically designed for professional laundry and dry cleaning stakeholders. Through this initiative CINET aims to strengthen and stimulate the development of the PTC (Professional Textile Care) industry.

You will find easy accessible information on Retail Textile Cleaning and Industrial Textile Services on the following levels:

  • Starters (Level C): Basic level of education and knowledge for people who likes to start in the textile cleaning industry:
  • Operational Excellence (Level B): Advanced level for operators, employees for detail knowledge and skills of the textile cleaning process
  • Management (Level A): Excellent level for managers and employees on legislation, improvement methodologies, operational management, business modelling & cost structures and marketing

The product range of The World of PTC – Business School consists of E-learning & (on the job) Training courses, Practical Workshops & Webinars and a vast PTC online library & Book series. Select the courses that match your professional (both individual and company) needs and become a Master in PTC!

More info, on the E-FINISHING course  in The World of PTC – Business School – here!

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Join The South American Best Practices Laundry Workshop, at Expo Clean (29th and 30th May, 2019)

Expo Clean show in Buenos Aires will take place May 29th  and May 31st, 2019. This is one of the leading shows for the cleaning and hygiene industry in Latin America. On the first 2 days of the show (May 29th and May 30th), CINET, in close cooperation with Multiservicios Trade Magazine and with the show organization (EXPOTRADE), will organize the conference program called “The South American Best Practices Laundry Workshop & International Booth”. The event is related to CINET’s Global Best Practices Awards Program 2019-2020.

Industrial Professionals from Argentina, Uruguay, Paraguay, Bolivia and Chile have been invited to participate in this unique networking event. At The South American Best Practices Laundry Workshop, CINET agreed to set up an International Laundry Pavilion for international suppliers. Below you can find a draft Program of the Events:

  • 29 MAY 2019. RTC (Retail Textile Cleaning) Program. “Best Practices in Retail textile cleaning: meet the best South America has to offer!”

14.00 Opening Meeting Place with coffee & tea

15.00  Welcome by organizers (Expo Clean, CINET & Multiservicios)

15.15 Global and local market trends and sustainable innovations in PTC: Best Practices = Sustainable & Profitable Business by Peter Wennekes, President of CINET

16.15 Presentations of the World’s best showcases in PTC 2018, including participants of the Argentinian and Chilean showcases from the Global Best Practices Awards

17.15 State of the Art tech innovation pitches supporting your business challenges! By leading suppliers in PTC

  • Innovative ICT Processing & Solutions
  • Wet cleaning to the highest standards!
  • Solvent of your choice!
  • Professional finishing as key success factor to deliver quality!
  • Steps to take to implement automation!

18.15 World of PTC Business School: Creating Masters in PTC by CINET

18.30 Join the Global Best Practices Awards 2020 in Frankfurt, Germany by CINET

18.45 End of program, networking drinks

19.30 Closing

  • 30 MAY 2019. ITS (Industrial Textile Services) Program. “Best Practices in Industrial textile services: meet the best South America has to offer!”

14.00 Opening Meeting Place with coffee & tea

15.00  Welcome by organizers (Expo Clean, CINET & Multiservicios)

15.15 Global market trends in PTC: Best Practices = Sustainable & Profitable Business by Peter Wennekes, President of CINET

16.15 Meet some of the World’s best showcases in PTC: South American showcases from the Global Best Practices Awards

17.15 State of the Art tech innovation pitches supporting your business challenges! By leading suppliers in PTC

  • Delivering the highest quality standards in professional laundry management! 
  • What are the steps to implement automation & RFID in a modern laundry? 
  • Trias Energetica: the most cost-effective solutions for energy savings in the laundry! 

18.15 World of PTC Business School: Creating Masters in PTC by CINET

18.30 Join the Global Best Practices Awards 2020 in Frankfurt, Germany by CINET 

18.45 End of program, networking drinks

19.30 Closing

The Professional Textile Care companies in the region are invited to submit their profiles. More info at CINET Secretariat, Postbus 10, NL-4060 GA Ophemert or via e-mail at You can also call us at +31 344 650 430.

The Global Best Practices AWARDS 2020

Following the first 2 successful editions of the PTC Global Best Practice Awards in 2016 and 2018, CINET is now preparing for the new edition of 2020, which will be even bigger, aiming to more than 400 participants from over 45 countries, including 10-15 National/Regional Pre-selection events in 2019! The Final will take place in Frankfurt, Germany, during Texcare International (June, 20th, 2020).



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Innovation by UK-based Regenex lengthens (economic) linen-life

Regenex founders David Midgley, Paul Hamilton and Matthew Whitehead started their new commercial cleaning operation to decrease linen ‘waste’ from the hotel and hospitality sector, after a successful two-year pilot. Half a million pounds – plus 24 months of research and development – has been invested to devise a new solution to boost the amount of linen that can be reclaimed for reuse.

It is estimated that up to 50 per cent of the hotel linen is returned with stubborn stains and therefore considered to be ‘waste’. The environmental impact of this approach is enormous. The newly developed solution combines new techniques with sophisticated chemistry. It enabled to successfully process 300 tonnes of otherwise condemned material of which 100 per cent would have otherwise been ragged or landfilled. 74 per cent has been successfully reclaimed and returned to commercial laundries and hotels’ pool stock.

David Midgley, managing director of Regenex: “Our process can be adapted to all laundry sectors including hospitality, healthcare and workwear. We strongly believe that current, growing environmental awareness will put more and more pressure on textile processors and users and lengthening the life of linens can only be positive for the green credentials of laundries.”

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Laundrylux acquires US Florida-based Automated Laundry Systems

Laundrylux recently announced the acquisition of distributor Automated Laundry Systems in Florida, led by Don and Kristen Packard. CEO John Sabino states: “We are delighted to partner with Don & Kristen, who are sophisticated business leaders aligned with our strategic vision. They have developed and diversified their business methodically over the last decade and together we will accelerate expansion in the key North/Central Florida market.”

Don Packard notes: “We have enjoyed an excellent relationship with Laundrylux and we understand the dynamics driving industry consolidation.  To best serve our valued customers, we believe that partnering with Laundrylux’s strong product and technology development, and entrepreneurial management is the right choice.”

Laundrylux is a major integrated importer and distributor of professional laundry equipment serving the USA, Canada and Mexico. The company states to be committed to partnering with leading commercial laundry equipment distributors to serve their markets with the highest level of professionalism. Distribution partners leverage Laundrylux’s financial strength, strategic brand relationships, and deep industry knowledge and experience. Electrolux Professional supports the collective efforts of Laundrylux and its distribution partners with the most advanced products and technologies, with a common focus on North American opportunities.

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SPOT expands distribution network

SPOT Business Systems EMEA Limited is a new company formed to take over SPOT EPoS/ERP’s distribution software and hardware in Europe, the Middle and Far East from Mark Reynolds Associates who have serviced the sector for the past 23 years.

Mark Reynolds will pass over his duties and responsibilities to new managing director, Tabish Aiman, and the company’s support team during 2019 until his retirement later this year.

Parent company in the USA, SPOT Business Systems LLC bought out its largest competitor, Compass Max, last year and this move is seen as part of the organisation’s growth strategy in the international market. Tabish Aiman: “The TexID and SPOT product ranges and service philosophy make us the ideal match. We have worked closely together for a long time and formally cementing that bond now makes perfect sense. The strength of our combined resources and the obvious economies of scale provide a sound platform for further expansion.”

Mark Reynolds states: “I’m really excited about the prospects for the new company. There are so many new products and services in the pipeline over the next two years that a larger and more professional organisation structure is necessary to bring them to market.”

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