Georgia-based Oz Laundry has found a way to increase customer loyalty. This is how do they do it… The company is situated in a 5,000-square-foot store with high-speed equipment, enabling customers to complete their laundry in 60 minutes or less.
Apart from that, ozone is being injected into every washer for sanitized laundry loads. There’s a children’s Read, Play and Learn centre to support early childhood literacy and finally, a hybrid payment system is being used that simplifies store management and delivers customer loyalty incentives.
Although the laundry has been open just over a year, it has already exceeded expectations with month-over-month revenue growth of 5-10%. The operation is equipped with Continental Girbau ExpressWash® Washers from 20 to 80 pounds in capacity and ExpressDry® Dryers in 30- and 45-pounds stacks. Customers love that they can complete all their laundry in an hour or less, compared to the typical two hours.
