In the US, Harbor Results Inc., a manufacturing industry advisor, conducted a research for the Association for Linen Management’s (ALM) LaundryMarks benchmarking program. The study not only revealed that automation itself will not drive profitability, but also that it must correspond with business size. For instance, if a $10 million business and a $50 million business have the same level of automation, the $10 million laundry will likely be more profitable. 

Based on the study’s outcomes, a textile services trade journal in the country interviewed various industry professionals (laundry operators and a consultant) for their feedback. Here are some statements:

• Automating laundry operations is not as easy as it appears; overlooked factors sometimes make processes more difficult. On the other hand, it is essential not to ‘overcomplicate’ it.
• The appropriate amount of automation should be applied, since too much automation may harm the business. 
• It is crucial to have a qualified maintenance staff to maintain the maximum efficiencies of the new equipment automation.

Last but not least:

Since business will have to continue and operate as usual during an upgrade and changeover, space should be made available to house the equipment that is being installed. In this way, the process will have little impact and quality can be maintained.