1. Can you please share with us your current position/job and profile of the organization you work for?

Export Sales & Application Manager

2. In which countries and market sectors of Professional Textile Care did you work and did you gained experiences?

Europe, Asia, Oceania

3. Could you please describe the most important characteristics and trends of the current PTC markets in terms of customer/market demand characteristics and trends?

Wet Cleaning; alternative dry-cleaning fluids; sustainable products & processes

4. What do you see as the most important success factors for todays PTC companies?

Innovation, sustainability, competitive prices, textile experts

5. What are your organization objectives and when would you consider your organization to be successful?

6. What do you consider the most important future demands of clients in PTC markets?

Digitalization, AI application

7. What are key issues for the PTC companies to fulfill future demands of clients and PTC markets?

Bureaucracy and compliance with increasingly stringent regulations; to get quality employees

8. How important is sustainability / circularity for your current business performance and what do you do to improve your performance as an organization?

Sustainability is very important and a key target of our company (see annual sustainability report)

9. Do you see sustainability as an important driver for (new) business or as a factor for saving costs?

New business (green products for green companies) more important

10. Do you see technical innovation as a key factor to enhance your business performance, and what technologies are essential to provide sustainable and profitable PTC services in the future?

Of course, technical (and product) innovations are the key factors.

11. What do you see as the most important innovations of the (near) future and how do you believe these innovations will change the way the industry operates?

12. According to many publications, a transformation of the PTC industry towards more customer and IT driven processing, is seen as essential to be successful in the future. What is your policy to adapt your business/service model to changing market demands?

We provide our customers with digital solutions for orders, documentation and so on

13. We have seen an enormous increase in scale of operation of PTC companies. Do you see there will be attractive opportunities also for the more smaller companies and what is needed for small companies to be successful?

14. How do you feel the PTC industry can take more market share in the markets of textile cleaning, compared to domestic washing?

15. What do you see as major opportunities for the professional laundry and cleaning industry for the longer term future?

16. What do you see as major threats for the PTC industry in the coming years?

Bureaucracy and compliance with increasingly stringent regulations

17. What would you say industry (inter-)national associations should do to support the PTC industry professionally, now and in the future?

18. What is your vision on the future perspective of the industry?

19. What is your key-message to your professional PTC colleagues for now and in the future?

Never give up!