American laundry industry generally positive about future

After two years of pandemic, a negative attitude about business prospects could be expected within the laundry industry. Apart from that, inflation, labour issues and so on have made business challenging. However, many respondents to the most recent survey of an American laundry magazine have rather positive attitudes about the current state of their business and the future.

Subscribers to the magazine are invited to anonymously take part in an online industry survey each quarter. All managers and administrators of institutional/OPL, cooperative, commercial and industrial laundries are encouraged to participate in order to better define operator opinions and identify industry trends.
Of those respondents who took the survey, the majority indicate upward revenues in 2021 compared to 2020. Top two factors for improved sales were an increase in customer base and increased prices; offering more services), decreased competition and increased marketing also contributed.

For 2022, almost 65% of respondents are confident that their business will remain prospering. Slightly over 25.8% think it will stay the same, and a mere 10% are worried about decline.
General conclusion as one respondent puts it: ‘expanding services and being more open about what is offered to customers is crucial and staying on track with the changing times is important!