Crown Uniform and Linen Increases Focus on Digitization!

Crown Uniform and Linen is a family owned and operated uniform rental and linen service that has been serving New England (US) for over 100 years, with a focus on healthcare and medical linen services.

The new adjustment will enable businesses to visit the website and request a quote from the convenience of their phone or computer. Mr. Plato Spilios, the Crown’s co-president, explained that the customers live online, and they reach out to the company online through web form, e-mail and phone calls. During these turbulent times, the customers really want a fast, easy way for quotes on new linen services. Mr. Spiros underlined that the company is seeing incredible demand, especially in the healthcare industry.

The new online system is based on an easy-to-fill-out form that is available on computers, tablets and mobile phones. Once filled out, the system sends a message to the company’s staff, who can then set up a more detailed meeting to learn the customer’s needs. The company also announced that it has made an update to its information page on linen services for educational institutions and schools. All in all, it shows that digitization gradually conquers the industry and that a structural approach toward digital transformation of the industry is imminent.