Laurie Kilgore newly appointed director of customer experiences at Continental Girbau

At Continental Girbau Inc. Laurie Kilgore was recently promoted to the position of director of customer experiences.

In this newly created position, Kilgore initiates the development and evaluation of strategic, tactical and operational customer engagement plans, programs and initiatives. In that capacity she will lead the organization in its ongoing commitment to the customer and cherish Continental’s customer-centered culture, according to Continental President Mike Floyd. Ms Kilgore, who joined the company in 1995 just after it was formed, has managed customer care since since 2006. Since she is bilingual in English and Spanish, she has also played a critical role in streamlining communication between Continental and its parent company, Girbau Global Laundry Solutions (Girbau), based Spain. Additionally, she regularly assists Spanish-speaking customers throughout Mexico and North America. Kilgore: “I look forward to working closely with distributors and customers, as well as our company’s team, in order to benchmark and improve customer-service procedures and practices across all departments,” Source: CoinOp