Meet the GBPA18’s outstanding PTC showcases: Champion Cleaners (UAE)

For the coming period, we will present you week by week, the most outstanding PTC showcases that were officially nominated for The Global Best Practices Awards Program 2018. The profiles of these companies are also present in the WOPCOM platform, which you can access here.

Champion Cleaners (UAE)

5-star premium dry cleaning and laundry services in Dubai and the UAE

At Champion Cleaners, one of the leading dry cleaning and laundry services establishments in Dubai, the United Arab Emirates, the aim is to provide high-quality services to all customers. By consistently expanding the knowledge on more efficient and innovative ways to deliver the its services and improve the convenience for the customers, Champion Cleaners wants to be in a frontrunner in the local textile care industry. Since the foundation of the company in 1997, the operation has grown into a network consisting of 42 strategically located outlets across the United Arab Emirates.

Watch the video-presentation of Champion Cleaners (UAE)

In order to provide its customers with a true premium array of textile care services, ranging from regular dry cleaning and laundry services to carpet and upholstery cleaning and professional leather care, Champion Cleaners frequently invests in its machinery and facilities. The central processing plant is state-of-the-art and fully digitalised, the company uses the latest finishing equipment, and the customer service makes use of modern technologies to provide an optimal customer experience, just to name a few of the investments that Champion Cleaners has made over the past few years.

Champion Cleaners regularly invests in state-of-the-art machinery and equipment

In addition to its focus on quality, the company also makes considerable efforts to operate as socially responsible as possible. This starts with the in-house maintenance team, which inspects all machines on a daily basis to ensure they all run optimally. To encourage more efficient cleaning processes, Champion Cleaners employ various technologies, such as Soft Wash and GreenEarth, which reduce the consumption of water, power, and detergent without compromising the service quality. All waste is handled by a recognised waste management company, as in the water discharge. By using only environmental-friendly and bio-degradable garment covers, the company aims at further reducing the negative effects of its operations on the environment.

Quality facilities to deliver a quality service

When Champion Cleaners was founded in Dubai in 1997, the company’s founders knew that, in order to become one of the region’s leading dry cleaning and laundry services providers, the quality of their services needed to be top notch. From the machinery they needed to the maintenance that is required to keep these machines running at optimal capacity, and from the detergents used for the cleaning processes and the ease-of-use of the company’s customer service, Champion Cleaner pays exceptional attention to detail throughout its operations.

The company uses fully-automatic, state-of-the-art washing and dry cleaning systems with automatic dosing units in order to control the consumption of detergent, which in turn benefits the environment as well. Champion Cleaners has become known for its use of mild chemicals, its high-quality spotting agents to treat fragile, high-end fibres and textiles, and its long-term partnership with Diversey, the global leader in providing smart sustainable solutions for cleaning and hygiene. Methods and technologies like Soft Wash (by Alliance) and GreenEarth help the company to operate more efficiently in terms of water and detergent consumption, while improving the sustainability of the entire operation as well.

Champion Cleaners’ obsession with quality is also apparent in the way it interacts with its customers. Besides offering a extensive amount of services, including traditional dry cleaning, specialised care for leather and fur items, and the cleaning of soft toys, the company also makes it very easy for its customers to make use of those services. Customers can contact the company and place orders through a mobile application, and the company will arrange a pick-up and/or delivery service according to the customer’s specific wishes. This increases the coverage of Champion Cleaners considerably and it offers an easy method of contracting its services to customers who can’t come to one of the company’s outlets.

Dedicated to a greener future

In terms of machinery and machine maintenance, Champion Cleaners is a reference in the regional dry cleaning and laundry services sector. The new cleaning methods allow the company more control over its consumption of water, power, and detergent. This way, Champion Cleaners aims to use as little of each as possible without compromising the quality of its final product. The usage of optidryers, which sense moisture and automatically switch off to prevent the over-drying of garments, is another example of the state-of-the-art machinery that Champion Cleaners has invested in recently.

Like is the case for textile care operations all over the world, the management and recycling of waste is a major challenge for Champion Cleaners in Dubai. As a solution to this issue, the company works with professional waste management firms to take care of what’s left over after each cleaning operation. The same goes for the water discharge. Outsourcing these tasks to experts saves the company plenty of work and benefits the natural environment at the same time.

Automatic conveyor system at Champion Cleaners’ central processing plant