Meet the GBPAP18’s outstanding PTC showcases: Jeeves (Indonesia)

For the coming period, we will present you week by week, the most outstanding PTC showcases that were officially nominated for The Global Best Practices Awards Program 2018. The profiles of these companies are also present in the WOPCOM platform, which you can access here.

Jeeves (Indonesia)

International quality at a local level

Since 1969, Jeeves worldwide has been working on improving its operations in terms of scale, efficiency, and sustainability. By representing the brand, Jeeves Indonesia has all this knowledge at its disposal to base its own operations on.
This is apparent throughout the company, from the open staff policy based on equal employment opportunities and the strict compliance with Jeeves’ worldwide standard operating procedures (SOPs) based on almost 50 years of global experience in the industry, to the company’s dedication to the environment and its insistence on consistent quality control. Over the years, Jeeves Indonesia has been steadily building a solid reputation in Jakarta and surroundings as a dependable dry cleaner that consistently delivers quality work. The company is also a favourite among international travellers passing through Jakarta, as people who have used Jeeves in other countries, such as the United Kingdom, Malaysia, or the USA, know that Jeeves Indonesia will provide them with quality dry cleaning and laundry services.

Quality at international standards

In order to be able to offer clients the best possible quality dry cleaning and laundry services, Jeeves Indonesia adheres to standard operating procedures set by the head office in London, England, to ensure consistent quality on every continent. At the same time, when it comes to operation, the company follows the operational procedures as set by the International Jeeves Standards. This goes from the acquisition and maintenance of the equipment as recommended by the manufacturer to the use of a single, centralised processing plant to ensure quality is high and consistent at all times.

In addition to its dedication to operational excellence, Jeeves Indonesia also focuses on the quality of its service provision. For the sake of client convenience, Jeeves Indonesia welcomes clients at eight locations by now, while the company also provides home collection and delivery services to further accommodate its clients.

Jeeves Indonesia in society

It wasn’t for nothing that Jeeves in the United Kingdom was granted the Royal Warrant to provide dry cleaning services to HRH the Prince of Wales and his family in 1980. Not only does the company work with the highest standards of dry cleaning excellence since 1969, it also demands the same respect for, and complicity with, the International Jeeves Standards from all of its locations around the world.
Jeeves Indonesia’s staff policy, for instance, is exemplary and a reference for the top level in the industry in Indonesia. The company is dedicated to offering equal opportunity employment at all locations and all levels within the organisation. Its policy is open to all applicants, regardless of their race, religion, or gender, which is something they are deservedly proud of. In addition to its open approach, Jeeves Indonesia also insists on continuous improvement of its work force through training, which takes place on a monthly basis.

Jeeves Indonesia as a company is also quite active as a member of the society in which it finds itself, both online and offline. They actively interact with clients and partners alike on social media and they’re always looking to connect with other parties to promote their service, such as local designers, fashion retailers, and fashion schools. This way, Jeeves ensures a steady brand exposure among its target public, while keeping its finger on the pulse of the market in terms of client preferences, channel feedback, and industry trends.

Committed to environmental sustainability

One of the reasons for the status of Jeeves as official holder of the Royal Warrant is its profound dedication to operating in the most environmentally friendly way possible. Jeeves Indonesia received the CERCLEAN certificate, meaning they’ve implemented international safety, sustainable and quality standards on the highest level.

Both the operation and maintenance of the machinery used by Jeeves Indonesia are based on the International Jeeves Standards and the manufacturer’s recommendations, respectively. The consumption of chemical products is efficient, strictly regulated, and kept to a minimum without compromising on quality. In terms of machine maintenance, the manufacturer’s proposed schedules are followed and replacement parts are always ordered from the same manufacturer in order to ensure fit and quality. This way, Jeeves always keep all of its machinery in top condition.

As a result of the company’s aim to be a 100% green, good housekeeping and recycling practices have been put in place as well. Seeing as efficiency starts within, each operator is expected to clean their work station at the end of each working day, using the proper methods of cleaning and storage to prevent potential issues from arising. The distillation happens inside the dry cleaning machinery, which collects waste and residue for it to be sent to a reputable waste management company. By investing in machinery with integrated recycling features, Jeeves Indonesia now provides one of the greenest and most comprehensive clothes care services in the region.