On Sunday the 8th of December 2019 a group of 24 participants came together at the facilities of Champion Cleaners in Dubai, UAE for the Middle East Best Practices Workshop organized by CINET. From 9 am till 4 pm a full program was set up for the laundries from the region, coming from UAE, Oman, Saudi Arabia & Jordan. The workshop was centered around International Quality Management Standards for professional laundry & dry cleaning for retail textile cleaning (garment care) as laid down in the CERCLEAN certification program of CINET. During the event the participants also actively participated by comparing their own processes with the standards and procedures as presented with plenty of room for group discussion.
CERCLEAN® International Quality Standards
In the morning Mr. Leon Wennekes (Secretary General of CINET) went through the complete chapters of the CERCLEAN® handbook for quality management with the support of Mr. Wim Meijer (CINET certified trainer and auditor for Retail Textile Cleaning) and Mr. Simon Hemmes (CINET certified trainer & auditor for industrial textile services).
The topics that were presented and discussed:
A. CERCLEAN® International quality & hygiene management standards:
1. Company profile & PMC (Product-Market-Combination)
2. Key KPI’s for best practices
3. Laundry process control
4. Sales & customer services
5. Purchase management
6. Technique & maintance
7. Transport
8. Staff
9. Administration
10. Quality
11. Environment
B. Procedure to get CERCLEAN certified
Tour to see best practices of Champion Cleaners
After the lunch Mr. Babak Moghaddam of Champion Cleaners showed the group around the plant so participants could see best practices in real operation. Champion Cleaners went through the audit of CERCLEAN the day before the workshop and will soon finish the procedure and get certified.
Presentation summary of the workshop
In case you are interested in more details from the presentation please contact us at cinet@cinet-online.com or view our e-learning courses.
Short video of the event by supporting partner
On behalf of Union – whom supported event – Wotek attended the workshop and made a short video with some impressions: